Broadcast and notify incoming chats to all available agents.
Handle high volume chats with less chaos by automatically serving chats to agents. Smart load balancing helps distribute chats evenly across the team.
Limit maximum chats an agent can handle simultaneously. Control throttle limit depending on the work load.
Chats are queued when all available agents are supporting at their maximum concurrent chat capacity.
Chats are automatically served from the queue when an agent is available to accept chats.
Notify customers of their waiting status with a customizable queue message.
Automatically re-assign chat if an agent does not accept chat within the set time limit.
