Live Chat Customer Satisfaction Rating

Measure Customer Happiness and Support Quality

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Keep Your Eyes on the Stars

Rating and Feedback

Encourage visitors to rate your support and give feedback immediately after the conversation ends.

A frequent, targeted and timely feedback channel that helps your team to continuously improve and stay motivated.

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Delve into Details

Track quality ratings for all live chat conversations.
Gain a deeper insight into your support performance and on the customer’s perceived experience.

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Customer Happiness: Your North Star Metric

Measure to Improve

Let satisfaction rating be your guiding beacon in improving the overall support quality. Make data driven decisions and build a team of rising stars.

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Keep Your Team Focussed

Assess agent performance in the light of delivering happiness to customers. Learn, review and get better at support with every chat!.

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A Framework to Support Customers Better

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