Crack the Customer Engagement Code with Data

Track Live Chat Interaction Metrics on Google Analytics

Track. Measure. Improve.

In Google Analytics

Automatically log all crucial actions in a live chat conversation as Events in Google Analytics.

Live chat actions as events

Find which of your support agent is most engaging, measure and compare team performance all right within Google Analytics.

Measure agent performance
Customer demographic data on Google Analytics

Understand your customers better with demographic data. You can now segment live chat interactions based on location, language and devices.

Measure customer engagement across website

View a list of pages that are triggering more chat requests. Derive insights on engagement behaviors and patterns across your website. Analyze and optimize pages for better customer experience.

Set live chat events as goals and measure customer engagement as conversions against specific campaigns.

Set live chat interactions as Google Analytics Goals