Automatically channel incoming chat requests to specific departments

Get Help Faster

Give your customers the best contact options based on products/departments/issues.
Bring down waiting time by connecting them directly with the experts.


Identify Bottlenecks and Reduce Queue Times

Routing chats to departments helps reduce congestion, optimize staffing and manage support resources efficiently.


Refer Back, Review & Optimize

Sifting through past conversations is easy. You can now Segment chat History based on departments. Look-back at past chats in a department, analyze and identify scope for improvement.


Never Miss an Opportunity to Help Customers Better

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