Bring Sales Intelligence to your Support Team
Understand customer needs better and drive proactive conversations.
Stay Up-To-Date with Sales Data
In HappyFox Chat
Automatically pull in Lead and Contact data and view their status when you are engaging a customer. Get a holistic view of customers at every touch point.
In SugarCRM
Seek opportunity with every conversation. Automatically create new Leads or Contacts for everyone who has engaged with you through live chat.
No conversation is ever lost. Record and access all live chat engagements as detailed transcripts within Activities against each Lead or Cases against each Contact.