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LIVE CHAT
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ANALYTICS
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WIDGET CUSTOMIZATION
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VISITOR INFORMATION
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APPLICATIONS
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LIVE CHAT
- Unlimited concurrent chats
- Offline messages
- Chat transfer
- Canned response
- Chat transcripts
- Proactive chat
- Triggered chat
- Chat history
- Integrated apps data
- Attachment support
- Routing and Queueing
- Departments
- Widget Profiles
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ANALYTICS
- Waiting time
- Average response time
- Chat duration
- Number of messages
- Average agent rating
- Average first response time
- Exporting Report data
- Leader board
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WIDGET CUSTOMIZATION
- Widget position
- Color scheme
- Welcome text
- Agent profile
- Chat widget translation available in 21 languages
- Chat badge style
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VISITOR INFORMATION
- Location details
- Page currently on
- Time spent on page
- Agent engaged
- Filter by page, location, duration, agent
- Custom filters
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APPLICATIONS
- Web app
- Desktop apps - Windows app and Mac app
- iOS app
- Android app
- Reports Mobile App
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MOBILE APP FEATURES
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MANAGE
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INTEGRATIONS
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VISITOR WIDGET
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MOBILE APP FEATURES
- Accept chat
- Transfer chat
- Push notifications
- In-app notifications
- Canned response
- Departments
- Chat history
- File attachments (iOS)
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MANAGE
- Chat history
- Monitor chat
- Tags
- Time zone
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INTEGRATIONS
- Shopify
- Salesforce
- Facebook Messenger
- Wordpress
- Google analytics
- HappyFox Help Desk
- Hubspot
- Pipedrive CRM
- Sugar CRM
- MS Dynamics CRM
- Slack
- Zapier
- Zendesk
- Segment
- MailChimp
- Magento
- Magento 2
- WooCommerce
- BigCommerce
- MixPanel
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VISITOR WIDGET
- Initiate chat with agent
- Pre chat form
- Chat rating
- Email chat transcript
- Notification sound alert
- File attachments
