Development of transparent processes, prompt communication with the people and effective management of stakeholders is important for a government organization to achieve a thriving service delivery model.
The HappyFox help desk helps provide the perfect customer service in the public sector by creating tickets for queries from people, manages contacts to keep track of stakeholders and also brings about useful integrations with other apps for achieving efficiency in various areas like finance, human resources and policy making.
Centralized contact center for stakeholders, constituents and citizensA public sector organization will have to provide great customer service, handle petitions and complaints from citizens, have a constant connect with other organizations and also provide effective communication to different levels of administration within the country. HappyFox help desk acts as a holistic government contact center to provide responses to queries, have mails from other organizations stored as priority tickets and uses forums to communicate with other administrations in a hassle free manner.
Collecting FeedbackVolumes of activity, complexity in products and services and most importantly protection of the rights of citizens make it very difficult for the organization to continuously deliver excellence. Therefore, feedback from the citizens is required for growth. HappyFox manages customer feedback, lets citizens discuss issues on the forum and thus creates a strong feedback management system.
HappyFox is a Gorgeously-Designed Customer Support Web App http://t.co/lCEuUEW— Tech in Asia (@Techinasia) August 14, 2011
Managing a rapid response system during emergenciesDuring times of crisis, both people and staff demand immediate and efficient support. HappyFox acts as an Emergency rapid response system to address all the queries, organize them based on criticality and respond well in time to minimize the impact of the emergency situation.
Managing recruitment and HR servicesGovernment has to elaborately explain their requirements for personnel and also accumulate all the relevant applications before screening them for recruitment. HappyFox eliminates the need for staff to track such applications by creating tickets for all the application related mails and categorizing them for your attention.