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Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Retail Delight your customers with speedy support
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Asana is a collaboration tool designed to help teams organize, track, and manage their work. By integrating Asana with HappyFox, you can manage your create new tasks, track task progress, keep different teams in sync, and ultimately, deliver superior customer service.
Connect your customer support team to your product, engineering, and sales teams and share valuable customer feedback with your entire company.
Automatically transform HappyFox tickets into development work items, keep track of progress from HappyFox, notify team members on advances or delays, and update your customers.
Transfer customer feedback tickets back into Asana, instantly transforming them into valuable insights that your product team can work upon.
Send relevant feedback from prospects to the sales team and create tasks for the sales team directly from within HappyFox to make sure your users and prospects are getting the best possible service and experience.
Easily create or link Asana tasks to existing HappyFox tickets. You have an option to keep the issue and the ticket in sync.
Track task progress directly from HappyFox Helpdesk. View task information such as title, description, due date, custom fields, etc.
Sync Asana task comments and HappyFox ticket updates. All changes in either of the products are synced with the other. Tickets can also be auto-closed when a linked task is marked complete.