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A Cloud-Based Help Desk That Grows with Your Business

Deliver seamless customer support with a secure, scalable, and always up-to-date cloud help desk.
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What is HappyFox Cloud Help Desk?

A cloud-based help desk is a SaaS solution that helps businesses manage customer support efficiently without relying on on-premise infrastructure. HappyFox Cloud Help Desk enables teams to handle support tickets securely, automate repetitive tasks, and provide consistent service from anywhere.

Geographically Distributed Data Centers

HappyFox Help Desk is hosted on Amazon Web Services, ensuring high availability and reduced downtime with strategically located data centers.

No Hardware Constraints

Eliminate server management costs, access unlimited storage, and scale effortlessly to handle increasing support requests.

Automated Maintenance & Backups

Stay protected from disruptions with daily backups, automatic updates, and the latest security patches without manual intervention.

Whether you're managing thousand tickets or a million, HappyFox stays fast and reliable at any scale with 99.9% uptime.

Engineered for Security. Aligned with Compliance.

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Enterprise-Grade Security and Compliance, Built In
HappyFox meets the highest standards with certifications like SOC 2 Type II, HIPAA, GDPR, and CCPA—ensuring your support operations stay secure and compliant at every level.
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Secure Access, Seamlessly Managed
Protect your enterprise with SSO, MFA, IP-based restrictions, and detailed audit logs—ensuring complete control and visibility across your support environment.
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Data Security & Business Continuity
Secure your enterprise data through encryption and reliable backup protocols— supporting your continuity and compliance efforts.
Explore our Security Framework

Everything You Need in a Modern Cloud Help Desk

Scale effortlessly, stay connected from anywhere, and empower your support team with enterprise-grade capabilities built for the cloud.

Omnichannel Ticketing

Manage support requests from email, chat, website, phone, social media, and more from a single, unified dashboard. Agents need not switch apps, ensuring faster resolution times and a consistent customer experience across every channel.

Omnichannel Ticketing

Built in Knowledge Base and Self-Service Portal

Enable effortless self-service with a robust knowledge base that helps customers find answers instantly. Let them raise and track support requests through a branded portal, enhancing both transparency and satisfaction.

Self-Service Portal

Extensive Customization Options

Tailor your support process with custom fields, statuses, and workflows. Organize tickets efficiently using custom queues that reflect your team’s unique requirements, improving response prioritization and agent productivity.

Maximum Customization

Multi-Language Support

Deliver exceptional support globally with multilingual capabilities. Provide localized customer experiences by configuring the help desk in multiple languages, ensuring seamless communication with customers worldwide.

Multi-Language Support

Mobile-Ready Help Desk

Support customers anytime, anywhere with fully featured mobile apps. Agents can manage tickets, update statuses, and respond to customers on the go, ensuring uninterrupted support.

Respond to Customers from Mobile Devices

Recognized for excellence, innovation, and impact.

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Features That Power HappyFox Cloud Help Desk

Everything your team needs to automate, analyze, and scale customer support—securely delivered through the cloud.
Multi-Department Support Hub
Multi-Department Support Hub
Handle IT, HR, and Facilities requests in a unified platform with custom workflows for each department.
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Smart Rules (1)
Smart Rules for Powerful Automation
Use Smart Rules to auto-assign tickets, escalate issues, modify properties, and send reminders, ensuring nothing falls through the cracks.
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Role-Based Access & Secure Collaboration
Role-Based Access & Secure Collaboration
Restrict access by department, manage permissions, and collaborate across teams seamlessly.
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Custom Ticket Queues
Custom Ticket Queues
Organize and prioritize tickets with personalized queues based on request type, urgency, or category.
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SLA Tracking & Performance Analytics
SLA Monitoring & Performance Analytics
Set service deadlines, track completion times, and measure agent performance to improve service efficiency.
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Canned Actions for Quick Responses
Canned Actions for Quick Responses
Apply a templated response and update ticket properties—like status and priority—in one click.
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View All Features

HappyFox Connects Natively with the Tools You Use Everyday

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Slack

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MS Teams

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Zoom

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Google Meets

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Okta

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MS Entra ID

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Shopify

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MS Dynamics 365

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Azure DevOps

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Jira

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Monday.com

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Salesforce

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Asana

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Jamf Pro

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Dialpad

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Aircall

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Instagram

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Facebook

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Thousands of Great Companies Call HappyFox a Trusted Friend

View All
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HappyFox's system uptime is superb. Despite adding many users and increasing complexity, it remains robust and scalable. We also experienced a 3X improvement in the first response time.

Avinash Mugali

Head of Customer Excellence, Darwinbox

HappyFox has not just been a tool; it's been a game-changer for Sonny's BBQ. The efficiency and clarity it brought to our IT support and business intelligence processes have allowed us to significantly reduce ticket volumes while improving our operational insights.

Joshua Gravely

Information Technology Manager, Sonny's BBQ

Transitioning to HappyFox was transformative, streamlining our workflow and expediting response times for facilities-related repairs. With top-notch customer service, we enthusiastically recommend HappyFox for asset and service management optimization.

Justin Gere

Manager, IT Operations, Dartmouth University

We could craft our experiences around each of our departments so that the platform worked for them. Our ability to grow and change within our pricing tier was also something that was better than most of the other platforms out there.

William Hammond

Systems Analyst, North Country Healthcare

We really like how easy it is to have multiple brands and separate email categories with their own emails and email signatures. It has made us far more efficient and has eliminated duplicate work, missed emails, etc.

Michael Ihns

President, Improved Racing

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FAQs

Does HappyFox Cloud Help Desk support remote and geographically distributed teams?
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Yes, HappyFox Cloud Help Desk is designed specifically for remote teams and geographically distributed workforces. As a cloud-based SaaS solution, it allows your support agents to access the help desk, manage tickets, and communicate with customers from anywhere, anytime, using a web browser or our mobile apps. This flexibility ensures uninterrupted customer service and collaboration, regardless of location.
What kind of automation capabilities does HappyFox Cloud Help Desk offer?
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HappyFox Cloud Help Desk empowers your team with powerful automation features to boost efficiency and consistency. You can use Smart Rules to automatically assign tickets, escalate issues based on priority or SLA breaches, modify ticket properties, and send automated notifications or reminders. This significantly reduces manual effort, ensures nothing falls through the cracks, and improves overall ticket resolution times.
Is it easy to migrate existing data and get started with HappyFox Cloud Help Desk?
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HappyFox is designed for a smooth transition. Our team provides assistance for data migration from your existing systems, ensuring a seamless transfer of your customer information, ticket history, and other crucial data. The intuitive interface and dedicated support resources also help your team onboard quickly, so you can start delivering efficient support without significant downtime.
What kind of reporting and analytics does HappyFox Cloud Help Desk provide?
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HappyFox Cloud Help Desk offers robust reporting and analytics to give you deep insights into your support operations. You can track key metrics like first response time, resolution time, ticket volume by channel or category, agent performance, and customer satisfaction scores. These comprehensive reports help you identify trends, optimize workflows, and make data-driven decisions to continuously improve your customer service efficiency.

Scale with a Cloud Help Desk That Adapts to You

Whether you're handling hundreds or thousands of tickets, HappyFox helps you stay organized, efficient, and ready for growth—without the overhead.

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