Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
Live Chat Chat with your customers instantly on mobile, desktop, and web
Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Retail Delight your customers with speedy support
Telecom Meet your SLAs and Improve Retention
Healthcare Your all-in-one support stack
Real Estate Serve your agents and buyers better
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Choose a help desk that scores high on features and pricing & Highest on help desk software security!.
HappyFox is a secure help desk that is built on an infrastructure of time-tested libraries, a framework of best practices, and with a layer of contingency.
whether you are an enterprise or a basic plan user, you get a secure help desk software with all your support portals enabled with SSL. Communication with your customer is encrypted by a 256bit AES algorithm, a standard for all government agencies and financial institutions.
A well-maintained audit log that records all the changes made to your tickets and backing up your data everyday assure a procedural approach to safeguarding your data.
Your help desk is hosted on Amazon web services, whose data centers are geographically distributed to ensure business continuity in times of interruption.
Create a web of internal security by providing role-based permissions. Let the roles assigned to your support agents take precedence in deciding who gets access to data and who is allowed to take critical actions.
HappyFox can also confine access to only a specific set of IPs. If you want only your company members to use HappyFox, include only your company IP to the list of allowed IPs and all other IPs will be automatically denied access.