Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
Live Chat Chat with your customers instantly on mobile, desktop, and web
Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Retail Delight your customers with speedy support
Telecom Meet your SLAs and Improve Retention
Healthcare Your all-in-one support stack
Real Estate Serve your agents and buyers better
E-books & Guides Resources to reinvent your customer service experience.
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SLA Management If you need to wow your customers, you need to have strict and challenging service level targets and also constantly deliver on them. It is for that purpose that HappyFox has a unique and robust service level agreement management function. The help desk SLA is comprised of 4 parts.
Set strict Service Level Agreements Customer service is a highly quantifiable activity. When providing customer support, you need to deliver perfect service targets and make sure your customers are never sitting and twiddling their thumbs while you take your own sweet time to respond. HappyFox help desk SLA monitoring helps you quantify your support by splitting SLA into 5 areas.
SLAs that matter. Create, customize and deliver.
HappyFox SLA management lets you set SLAs for all the above. Set targets for your first response, time taken for ticket to get assigned to a staff, time allowed for the customer to reply to the staff response, for the staff to respond to the customer’s reply and finally the ticket to reach its concluding status (Closed or Resolved or a custom status that suits your requirement.)
SLAs that tick only when you work HappyFox SLA monitoring was built keeping your company work hours in mind. Therefore, you can create customized work schedules for your category and account. SLAs will not apply when it is outside the work hours, thus making sure your customer knows exactly when to expect a response.
SLA Reporting: Monitor and Measure SLA Performance SLA Management does not end with just delivering them. Continuous improvement is necessary and this requires tracking. With HappyFox Reports , create SLA reports for your account, monitor the areas that require improvement and keep setting stronger SLA targets to deliver a refined and thorough customer service experience.
The learning curve for our support team was as easy as it could have been.