Customer Service Case Studies

Thousands of great companies
call HappyFox a great friend

Big businesses or big aspirations. They all have a great affection for their little help desk hero.

"HappyFox has helped several companies big and small offer exceptional customer service. Here are some customer service case studies that will show you how these companies are winning with HappyFox."

Sennheiser

Sennheiser is an audio company specializing in the design and production of both consumer and hi-fidelity audio products. Sennheiser UK looks after the domestic marketplace, and is also responsible for sales and business.

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Consumer electronics
  • Minimal downtime
  • Lean learning-curve
  • The support is fantasic
  • Very easy to use
Loanlogics

LoanLogics serves the market needs of residential mortgage and consumer lenders who want to improve loan quality, performance and reliability throughout the loan lifecycle. Our mission is to create advanced solutions that help clients validate compliance, improve profitability.

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Financial Services

 

  • Automated Reports
  • Achieving SLA Objectives
  • Configurability
  • Business Intelligence
  • Canned Actions
Accelerate-education

A provider of different online courses, Accelerate Education aims to increase educational opportunities for students in grades K-12. In addition to curriculum support, it also offers hosting, instruction and training for schools.

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E - Learning

 

  • Highly customizable
  • A user friendly tool
  • Made gathering required information a lot more easier
Whirlpool

Whirlpool Corporation is a manufacturer and marketer of home appliances. They manufacture products in 14 countries and market products in nearly every country around the world.

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Consumer electronics
  • Reporting
  • Tracking
  • User-Friendly
  • Flexibility/Mobility
PDG Creative

PDG+creative of Bartlesville, Oklahoma is a full service creative agency, offering both print and interactive solutions, that’s made up of a dynamic team of people who come together with a single pulse of creativity. They’ve been in this area of business for more than fifteen years, with many of their creative projects gaining state and international recognition.

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Creative design

 

  • Extremely clean user interface
  • Easy learning curve for staff users
  • Quick to get acquainted with
  • Time to put in production is very short
PQC

Power Quality Consultants is a wholesale distributor of power protection productions and IT infrastructure solutions to resellers and clients across Australia. Apart from the technical expertise the team brings in, the focus on providing comprehensive product service - post sales and installation has helped the company successfuly expand to newer locations across Australia and serve a wider customer base.

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Infrastructure consultancy

 

  • Lean learning curve
  • Cost effective
  • Intuitive and simple interface
  • Highly customizable
  • Excellent support
ord capital

ORD Capital is a Health Care management company, and assists with queries, claims and advices from members of Medical aid insurance companies.

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Healthcare

 

  • Simple to use
  • Easy to adapt
  • Neat design and professional looking
Fatcatit

FatcatIT is a new IT company in the North East of England, specialising in proactive and reactive IT support to SME’s.

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Information technology & services

 

  • Beautiful design
  • Simplicity
  • Easy to use for our customers and for us
  • Ability to customize is straightforward
M4 Research

M4 Research is a financial publishing company whose flagship product The Wealth Vault is a private wealthbuilding membership club.

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Financial Services

 

  • Small Learning Curve
  • Easy Scaling
  • HappyFox Customer Support
Rescueme

Rescue Me provides online business services, consulting and general assistance to small- and medium-sized businesses

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Information technology & services

 

  • Clean Interface
  • Easily Monitor Progress
  • Intuitive Interface
  • Enables Quick Turnaround Time