Fragmented job information
Production details and progress needed a more structured home.
About
Commercial printing: Founded in 2006 by David and René Gagnon, Allura provides offset, digital, large-format, packaging, and book-printing services for brands, publishers, and independent authors. Multi-stage production: Each job moves through ordering, pre-press, printing, binding, finishing, and delivery. Customer visibility: Clients depend on timely, accurate updates throughout production.
The challenge
Resource coordination
Staff and equipment had to stay aligned across every production stage.
Limited client updates
The team needed a dependable way to share job status with customers.
Customer support solutionsSeparate service work
Print-project management and customer support needed one operating view.
The implementation
Every job as a ticket
Allura moved print jobs into HappyFox for consistent tracking.
Shared status visibility
Operations and sales could follow each job through production.
Clutter-free handling
A clutter-free interface and color-coded statuses made work easy to identify, with two clicks to change a job’s status.
Direct customer answers
The team could find project status without reconstructing it across systems.
Results and benefits.
Anywhere access
The production board became a ticketing workflow available wherever the team worked.
Stronger collaboration
Operations and sales shared one view of print-job progress.
Faster status updates
Customer questions could be answered from current project information.
Operational visibility
HappyFox became part of how Allura monitored day-to-day business activity.
Customer experience.
“Every job goes into HappyFox, so as a tracking and management tool, it helps us 100% of the time and never lets us down.”
Why HappyFox
- Simplicity
- Easy configuration
- Great tracking and management tool
More customer stories
HappyFox brought a level of sophistication to our IT support system that was previously unimaginable.
The implementation went smoothly and the customer service is FANTASTIC!!! HappyFox is very easy to use for our team and customizable for our needs.
We appreciate HappyFox's collaborative team and the platform's adaptability.