Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
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Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Industry
Finance
Our mission is to create advanced solutions that help clients validate compliance, improve profitability and manage risk during the manufacture, sale and servicing of loan assets.
Challenge
For us at LoanLogics, our previous support solution (Kayako) was not giving us everything we needed. This biggest obstacle we were facing was the need for simplicity in reporting. We also struggled with a lack of access to support staff when we needed help.
Why HappyFox?
Implementation
We were very pleased with our implementation, overall it went great for both customer service and our internal help desk support, which are the two teams using HappyFox. They’re now utilizing a majority of the modules within the software including: Custom Ticket Types, Customer Portal, Reporting, Smart Rules, Canned Responses, Auto-Assign Rules, Related Tickets, SLA's, and Automated Reports.
Results & Benefits
Since switching to HappyFox, our staff are enjoying the ability to use canned responses to address repeated queries. In addition, many of our managers and administrators enjoy the reporting widgets and overnight reporting, as well as the ability to customize fields or behaviors based upon specific conditions. We also greatly appreciate both the friendly attention given to us by the support team at HappyFox, as well as the turn around time related to our support outreach and needs.
Since switching to HappyFox, many of our managers and administrators enjoy the reporting widgets and overnight reporting
Our experience
I believe that HappyFox has provided our business with the ability to truly measure multiple suggested performance metrics with simplicity. Prior to the deployment of HappyFox, much of this information was self-generated and time consuming. Today, we can customize reports and view widgets that focus primarily on SLA objectives and Client Satisfaction, ultimately benefitting the business and our customers.
See why 10,000+ companies have chosen HappyFox
