Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Industry
Finacial Services
M4Research delivers and archives premium research to help investors gain access to carefully researched, and profitable moneysaving and moneygrowing services, programs, vendors, and contacts, as well as market perspective and analysis.
Challenge
We were Zendesk customers for a long time, but since we receive dozens of support requests per day, we required an environment that helps us accomplish efficiency. Also, since our support team increases in size, we also needed the ability to add more staff members to the fold without disrupting efficiency.
Problem
Zendesk was not flexible and grossly overpriced. It is also slow when responding to requests. We needed a helpdesk solution that can scale rapidly to our needs.
Why HappyFox?
Implementation
The learning curve was small, and understanding the HappyFox support center was not too difficult. Thanks to HappyFox, our customers are learning that it's easy to login and engage a ticket and/or respond directly by email. The HappyFox support team were and continue to be incredibly helpful and responsive to any inquiries about the product. The support center is easy to use, straight forward, and highly adaptable via Canned Answers, Smart Rules, and Custom Notifications. The HappyFox staff have been prompt in responding to requests and assisting with the setup process. That's what really set them a cut above the rest.
Results & Benefits
The simplicity of HappyFox, once we set it up the way we wanted it, has allowed us to effectively
respond to requests quite promptly when we receive them. Given the efficiency of HappyFox, we can
easily continue to scale up our business without worry of being bogged down with support requests.
We have multiple users engaging with the support tickets, and it has worked quite effectively.
Above all, it's quite easy to be efficient with the HappyFox support center. Efficiency means less
time
wasted between request and response which, in turn, means happier customers and more effective
results.
The service is 5-Stars! The fact that HappyFox is already a great product, yet still will see new improvements, is fantastic.
Our experience
The other major benefit is the support that HappyFox provides to its customers. On multiple occasions, we have written in requesting assistance with certain actions or goals and the HappyFox staff responds quite promptly with effective answers. The service is 5-Stars. We're excited and happy to use it and love the fact that new features are continually being added. The fact that HappyFox is already a great product, yet still will see new improvements, is fantastic. We're looking forward to many more years of a working relationship with this support center.
See why 10,000+ companies have chosen HappyFox
