Forms and spreadsheets
The original process required extensive manual entry and reporting.
Education support solutions
About
Jesuit university: Rockhurst University serves approximately 3,000 students in Kansas City and offers more than fifty undergraduate and graduate programs. Creative service workflow: Public relations and marketing teams coordinate campus job requests. Cross-campus use: Admissions and advancement also adopted the service workflow.
The challenge
Weak communication
Clients lacked regular visibility into job progress.
Paper risk
Physical job jackets could be misplaced.
Rigid request intake
The team needed customizable job forms, a seamless process from intake to delivery, and integration with Microsoft Outlook and Slack.
The implementation
Phased client rollout
The team tested the experience with clients and refined it over time.
Ticket submission
Custom forms captured the details required for each job.
Email threading
Email remained the main channel while conversations stayed connected to tickets.
Adaptable statuses
Custom fields, ticket statuses, and JavaScript customization reflected the work from intake through completion.
Results and benefits.
Easy job assignment
Teams could assign work and keep owners clear.
Shared progress tracking
Participants could follow jobs and keep each other informed.
Broader campus adoption
Public relations, marketing, admissions, and advancement used the workflow.
Foundation for expansion
The university planned to extend HappyFox to more teams.
Customer experience.
“Several teams are successfully utilizing HappyFox, and we plan to roll it out to the whole University in the near future.”
More customer stories
HappyFox brought a level of sophistication to our IT support system that was previously unimaginable.
The implementation went smoothly and the customer service is FANTASTIC!!! HappyFox is very easy to use for our team and customizable for our needs.
We appreciate HappyFox's collaborative team and the platform's adaptability.