eBook: Build actionable help desk reports & metrics

Be known for great customer support by choosing the right metrics to manage your helpdesk performance.

Maximize helpdesk performance by utilising the reporting and analytics capabilities of your helpdesk software and knowing what metrics matter to you the most. This eBook will guide you through setting up the right metrics - from as basic as ticket inflow to as tricky as agent productivity.

The book highlights certain important areas like

  • Support staff metrics to increase efficiency of solving customer issues
  • Support manager metrics for better delegation of work and appraisal
  • Business head metrics for checking alignment of organizational goals and processes