Tackle all customer complaints from one common help desk system that lets you categorize, assign, and resolve with ease without the hassles of a cluttered inbox.
Perform personalized trouble ticket management for tickets from multiple channels like email, social, chat & phone.
Organized Ticket Dashboard
Organize your tickets into custom categories and tag them on the basis of priority, status, and assignee to improve support quality.
Make Data-Driven Decisions
Validate your support operations and make better decisions by gathering and analyzing help desk and agent analytics.
Provide faster and cost-efficient support with HappyFox’s ability to automate repetitive tasks with intelligent rule-based workflow automation capabilities.
Embedded support widget
Make it easy for customers to avail support with a support widget embedded on your website. They can directly submit tickets there instead of typing out emails.
Assist your customers in resolving issues by referring to a detailed knowledge base or FAQ section, without even raising a ticket.
Intuitive staff dashboard
Route tickets to agents with the appropriate skill set to ensure that each complaint is best addressed. You can also create roles and assign permissions to the staff.
Customize support with contact details
Make it easy to prioritize personalized customer care and reduce ambiguity with readily available details about your customer.
IT Support Manager
High Point Academy
Simplify Complaint Management With
HappyFox Help Desk
Continual improvement in complaint resolution
Increased customer engagement & loyalty
Simple interface for higher productivity
Save time & money spent on support
Save time and effort with an optimized
complaint management system by HappyFox.