Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Customer Complaint Management
Achieve high-performance standards with a customer complaint management system that is a one-stop
solution
for all incoming complaints.
Tackle all customer complaints from one common help desk system that lets you categorize, assign, and resolve with ease without the hassles of a cluttered inbox.
Omnichannel Ticketing
Perform personalized trouble ticket management for tickets from multiple channels like email, social, chat & phone.
Organized Ticket Dashboard
Organize your tickets into custom categories and tag them on the basis of priority, status, and assignee to improve support quality.
Make Data-Driven Decisions
Validate your support operations and make better decisions by gathering and analyzing help desk and agent analytics.
Automation capabilities
Provide faster and cost-efficient support with HappyFox’s ability to automate repetitive tasks with intelligent rule-based workflow automation capabilities.
Embedded support widget
Make it easy for customers to avail support with a support widget embedded on your website. They can directly submit tickets there instead of typing out emails.
Promote self-service
Assist your customers in resolving issues by referring to a detailed knowledge base or FAQ section, without even raising a ticket.
Intuitive staff dashboard
Route tickets to agents with the appropriate skill set to ensure that each complaint is best addressed. You can also create roles and assign permissions to the staff.
Customize support with contact details
Make it easy to prioritize personalized customer care and reduce ambiguity with readily available details about your customer.
Simplify Complaint Management With
HappyFox Help Desk
Continual improvement in complaint resolution
Increased customer engagement & loyalty
Simple interface for higher productivity
Save time & money spent on support
Save time and effort with an optimized
complaint management system by HappyFox.
