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Customer Complaint Management

Gain Customer
Loyalty, Increase
Retention Rates

Achieve high-performance standards with a customer complaint management system that is a one-stop solution
for all incoming complaints.

Get a demo
issue tracking software
Receive, track, resolve, and even reduce incoming complaints with an integrated complaint management software.

Receive, track, resolve, and even reduce incoming complaints with an integrated complaint management software.

Tackle all customer complaints from one common help desk system that lets you categorize, assign, and resolve with ease without the hassles of a cluttered inbox.

Omnichannel Ticketing

Perform personalized trouble ticket management for tickets from multiple channels like email, social, chat & phone.

Organized Ticket Dashboard

Organize your tickets into custom categories and tag them on the basis of priority, status, and assignee to improve support quality.

Make Data-Driven Decisions

Validate your support operations and make better decisions by gathering and analyzing help desk and agent analytics.

Automation capabilities

Provide faster and cost-efficient support with HappyFox’s ability to automate repetitive tasks with intelligent rule-based workflow automation capabilities.

Embedded support widget

Make it easy for customers to avail support with a support widget embedded on your website. They can directly submit tickets there instead of typing out emails.

Promote self-service

Assist your customers in resolving issues by referring to a detailed knowledge base or FAQ section, without even raising a ticket.

Intuitive staff dashboard

Route tickets to agents with the appropriate skill set to ensure that each complaint is best addressed. You can also create roles and assign permissions to the staff.

Customize support with contact details

Make it easy to prioritize personalized customer care and reduce ambiguity with readily available details about your customer.

Trusted and loved by customers ❤️

Simplify Complaint Management With
HappyFox Help Desk

Continual improvement in complaint resolution

Continual improvement in complaint resolution

Increased customer engagement & loyalty

Increased customer engagement & loyalty

Simple interface for higher productivity

Simple interface for higher productivity

Save time & money spent on support

Save time & money spent on support

Revolutionize How You Approach
Customer Issues

Save time and effort with an optimized
complaint management system by HappyFox.