Organize all incoming customer support emails and manage
them in a centralized, feature-rich email ticketing system.
After adopting Happyfox, there has been no more email mess. Teams can
much effectively collaborate now
Organize Emails into Tickets
HappyFox Email Ticketing System lets you categorize your tickets, provide the desired status and
priority and also assign it to the support staff of your choice. With custom filters to group and
sort tickets, you can search for tickets in no time. Simplify your work further with the help of
tags to differentiate tickets and index them better
Get more productive
Perform ticketing actions like cloning, merging, relating and splitting to smoothen your ticket tracking process. Perform mass actions like reply, print, change status, etc so that you never have to individually sit and update multiple tickets.
Measure and improve processes
Measure key metrics like first response time, staff time spent on tickets, etc. Drive your email ticketing process by data. Prioritize support tickets using the SLA performance measures.
Get updates on critical customer interactions by subscribing to tickets. Ensure no important ticket
ever misses its SLA by prioritizing and subscribing to them.
Share constant updates with your customers about the status of their issues. Accelerate standard responses using pre-defined email content. To gain complete visibility of all the actions on a ticket, view ticket history from the activity log.
The ‘Private notes’ feature on HappyFox lets you communicate confidentially within your team.
Forward tickets with all their information to collaborate with allied teams and speed up your work.