Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Leave the challenge of managing a slew of customer emails to HappyFox Email Ticketing System.
Organize all incoming customer support emails and manage them in a centralized, feature-rich email ticketing system.
After adopting Happyfox, there has been no more email mess. Teams can much effectively collaborate now
Organize Emails into Tickets HappyFox Email Ticketing System lets you categorize your tickets, provide the desired status and priority and also assign it to the support staff of your choice. With custom filters to group and sort tickets, you can search for tickets in no time. Simplify your work further with the help of tags to differentiate tickets and index them better
Get more productive Perform ticketing actions like cloning, merging, relating and splitting to smoothen your ticket tracking process. Perform mass actions like reply, print, change status, etc so that you never have to individually sit and update multiple tickets.
Measure and improve processes Measure key metrics like first response time, staff time spent on tickets, etc. Drive your email ticketing process by data. Prioritize support tickets using the SLA performance measures.
Monitor tickets Get updates on critical customer interactions by subscribing to tickets. Ensure no important ticket ever misses its SLA by prioritizing and subscribing to them.
Communicate contextually Share constant updates with your customers about the status of their issues. Accelerate standard responses using pre-defined email content. To gain complete visibility of all the actions on a ticket, view ticket history from the activity log.
Collaborate effectively The ‘Private notes’ feature on HappyFox lets you communicate confidentially within your team. Forward tickets with all their information to collaborate with allied teams and speed up your work.
