Leave the challenge of managing a slew of customer emails to HappyFox email ticketing system
Organize all incoming customer support emails and manage them in a centralized, feature-rich email ticketing system.
After adopting Happyfox, there has been no more email mess. Teams can much effectively collaborate now
HappyFox Email Ticketing System lets you categorize your tickets, provide the desired status and priority and also assign it to the support staff of your choice. With custom filters to group and sort tickets, you can search for tickets in no time. Simplify your work further with the help of tags to differentiate tickets and index them better
Perform ticketing actions like cloning, merging, relating and splitting to smoothen your ticket triaging process. Perform mass actions like reply, print, change status etc so that you never have to individually sit and update multiple tickets.
Measure key metrics like first response time, staff time spent on tickets etc. Drive your email ticketing process by data. Prioritise support tickets using the SLA performance measures.
Get updates on critical customer interactions by subscribing to tickets. Ensure no important ticket ever misses its SLA by prioritizing and subscribing to them.
Share constant updates with your customers about the status of their issues. Accelerate standard responses using pre-defined email content. To gain completely visibility of all the actions on a ticket, view ticket history from the activity log.
The ‘Private notes’ feature on HappyFox lets you communicate confidentially within your team. Forward tickets with all their information to collaborate with allied teams and speed up your work.