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Ticket Tracking Software

Perform Better With
Absolute Knowledge

A system that helps you track, organize, and manage your tickets can help you drastically streamline and improve your customer support operations.

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Customer Support Management

Forget cluttered, poorly organized inboxes. Use a ticket tracking software to categorize and manage all your tickets in one place.

Consolidate all incoming communications from channels like email, phone, live chat, and social media platforms onto one ticket tracking software that leverages tagging and categorization to make information easily searchable.

Eliminate SLA breaches

Measure and monitor your service level agreements for first response time, reply time, and ticket resolution to ensure no ticket is left unresolved.

Organized Ticket Dashboard

Organize tickets into custom categories and tag them based on priority, status & assignee to decrease resolution time and improve support quality.

Automate ticket assignment

Automatically assign incoming tickets to available agents with the round-robin assignment feature and ensure equal distribution of work.

Ticket assignment

Reassign tickets based on pre-defined parameters with Smart Rules to tackle SLA expiry and difficult tickets without the need for human intervention.

Custom notifications & email templates

Create email and notification templates for different activities like ticket assignment, resolution, and replies so you can automate replies to customers.

Advanced search and filter

Find tickets easily using powerful search. Use and even save advanced filters to easily and quickly find what you’re looking for.

Trusted and loved by customers ❤️

Gain A Competitive Edge With
A Ticket Tracking Software

Ticket Tracking Software

Reduced time spent &
manual intervention

Ticket Tracking Software

Increased control over
support process

Ticket Tracking Software

Advanced search & filter
features

Ticket Tracking Software

Easy to navigate interface

A Ticket Tracking Software for
Efficient Management

Navigate through your tickets with ease and resolve
them swiftly and effectively.