Consolidate all incoming communications from channels like email, phone, live chat, and social media platforms onto one ticket tracking software that leverages tagging and categorization to make information easily searchable.
Measure and monitor your service level agreements for first response time, reply time, and ticket resolution to ensure no ticket is left unresolved.
Organize tickets into custom categories and tag them based on priority, status & assignee to decrease resolution time and improve support quality.
Automatically assign incoming tickets to available agents with the round-robin assignment feature and ensure equal distribution of work.
Reassign tickets based on pre-defined parameters with Smart Rules to tackle SLA expiry and difficult tickets without the need for human intervention.
Create email and notification templates for different activities like ticket assignment, resolution, and replies so you can automate replies to customers.
Find tickets easily using powerful search. Use and even save advanced filters to easily and quickly find what you’re looking for.
Reduced time spent &
Increased control over
Advanced search & filter
Easy to navigate interface
Navigate through your tickets with ease and resolve
them swiftly and effectively.