Online Customer Case Management software
for your support team

Stop letting your customer cases pile up. Track, organize, categorize, assign and resolve them in no time.

Happyfox case management help desk software

When handling customer cases, an Outlook or Gmail inbox will never suffice. It is also decentralized and you cannot handle multiple accounts from one mailbox. With different types of cases flowing in continuously, you need a software that is able to customize the way these cases are arranged, so you can easily find them. Furthermore, you need multi-channel customer case management so that cases coming via any channel get handled efficiently. HappyFox case management help desk brings in cases from voice, mail and live-chat into one common system.

Assigning tickets to the appropriate users and departments helped funnel an otherwise unwieldy ticket pile.

Joe Runciman,
Accelerate Education

Create cases and respond to themCustomer cases automatically get created when customers send mails, call or interact via live-chat. HappyFox provides an embedded case submission form that allows cases to be submitted directly. Intuitive case management interfaceHappyFox case management help desk lets your staff view the count of cases that are pending, assigned and critical, provides a ticket inflow timeline chart and also shows recent replies. You can have a clear overview of your case management process and constantly work towards optimizing the same. Robust case handlingHappyFox case management software has unique methods of case handling. Mass reply to similar cases, categorize them based on priority and add tags for easy reference. HappyFox also gives a private note feature where your support staff can add notes that are confidential to your support team and won’t be visible to the customer. Link cases, split cases into two and even have customer case statuses based on your requirement.
Case ReportingCase management can only be improved on by monitoring and measuring the case management process. HappyFox case management software lets you create reports on the process, for you to view, understand and work on. You can even schedule reports to directly come to your mailbox on a periodic basis. Customizable lookHappyFox is your friendly case management tool, and you can add the company name, logo, colors and themes to match your brand, so that your website and HappyFox reflect the same look. Have custom names and footers and integrate HappyFox as your company’s complete support framework. Staff ManagementCreate and manage roles for the support staff that handle cases, decide privileges and make sure no case gets assigned to the wrong support staff member. Associate staff to one or more categories, enable/disable accounts at will and have complete control over the way your support staff handle cases on HappyFox.
Address customer cases on time, with ease and
build better customer service
Better control over customer management
Better control over customer management
Easier searching and viewing of cases
Easier searching and viewing of cases
Improve case resolution performance with the help of reports
Improve case resolution performance with the help of reports
Personalize your support portal
Personalize your support portal
Never let cases get accumulated
Never let cases get accumulated

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Customer support case management made easy

HappyFox has a legacy of case management.
Here’s a case study from an education institution where they explain how
HappyFox helped handled their customer cases.