Case management software is a tool designed to support a complex workflow that requires a combination
of human efforts and intelligent automation. These workflows include employee onboarding, a legal
claim, complaint resolution, or an asset that requires approval. These software solutions support
the workflow, contact management, issue collaboration, storage of attachments and media and other
items that affect the end-to-end lifecycle of a case.
When handling customer cases, a typical mailbox will never suffice. With different types of cases flowing in continuously, you need a software that is able to customize the way these cases are arranged, so you can easily find them. Furthermore, you need multi-channel customer case management so that cases coming via any channel get handled efficiently. HappyFox case management help desk brings in cases from voice, mail, and live-chat into one common ticketing system.
Assigning tickets to the appropriate users and departments helped funnel an otherwise unweildy ticket pile.
Address customer cases on time, with ease and build better customer service
Better control over customer management
Easier searching and viewing of cases
Improve case resolution performance with the help of reports
Never let cases get accumulated and uncategorized
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