Create cases and respond to themCustomer cases automatically get created when customers send mails, call or interact via live-chat. HappyFox provides an embedded case submission form that allows cases to be submitted directly.
Intuitive case management interfaceHappyFox case management help desk lets your staff view the count of cases that are pending, assigned and critical, provides a ticket inflow timeline chart and also shows recent replies. You can have a clear overview of your case management process and constantly work towards optimizing the same.
Robust case handlingHappyFox case management software has unique methods of case handling. Mass reply to similar cases, categorize them based on priority and add tags for easy reference. HappyFox also gives a private note feature where your support staff can add notes that are confidential to your support team and won’t be visible to the customer. Link cases, split cases into two and even have customer case statuses based on your requirement.
Case ReportingCase management can only be improved on by monitoring and measuring the case management process. HappyFox case management software lets you create reports on the process, for you to view, understand and work on. You can even schedule reports to directly come to your mailbox on a periodic basis.
Customizable lookHappyFox is your friendly case management tool, and you can add the company name, logo, colors and themes to match your brand, so that your website and HappyFox reflect the same look. Have custom names and footers and integrate HappyFox as your company’s complete support framework.
Staff ManagementCreate and manage roles for the support staff that handle cases, decide privileges and make sure no case gets assigned to the wrong support staff member. Associate staff to one or more categories, enable/disable accounts at will and have complete control over the way your support staff handle cases on HappyFox.