Automating your help desk can help reduce overall costs incurred per ticket by eliminating the need for manual actions.
With automation at the helm, support agents can focus on things that matter - delivering superior customer support.
Prompt resolutions and fewer touchpoints lead to improved customer satisfaction scores.
Industry best practices in support and audits can be carried out with ease with a powerful automation tool in place.
Reduce the chances of human errors and provide accurate resolution.
With automation doing all the gruntwork, customers experience an increase in First response time and First Contact Resolutions (FCR).
Define your own trigger conditions and automate everyday actions in your help desk! You can automate the entire workflows across modules in the service desk so no change or event is missed.
Smart Rules are always on the lookout for changes being made to tickets. When they come across one, they trigger actions immediately, if the prescribed conditions match. As a support agent, you'd never have to spend time performing manual, repetitive actions on tickets ever again.
Without the smart rules, my job would have been a lot more difficult. I have 30-40 smart rules that sit there in the background doing what I asked them to do!
Tim Sherret, Sennheiser
Use a variety of Auto-Assignment algorithms to automatically assign incoming support tickets to the right agent. Use the smart round-robin method to automate ticket assignments to the staff pool evenly.
Eliminate the need for admin intervention. Alternatively, use the Auto Assignment based on Active agents, to assign tickets only to the agents who are currently active. With the load balancing algorithm, assign tickets automatically to balance your team’s workload effectively.
Say, your support agent is busier than usual with a surge in customer requests.
With an automated help desk like HappyFox, your staff and admin stay informed in the meantime about other tickets created, customer replies to these tickets, agent assignment, and more, through Help Desk Notifications.
We have several online stores with different policies, canned templates are essential for our use.
Customer Service Manager
You can use Ticket Templates to pre-fill ticket properties including custom fields. Create tickets with fewer clicks.
You can create different ticket templates for different teams. Automatically fill required details for each team using ticket templates.
Setting up Smart Rules is quick and easy. Use an Intuitive rule builder to build automation rules in minutes!
With the ability to use a combination of match all or match any logic conditions, you can set-up powerful rules to automate any complex use-case.
Every ticket comes with an audit log to help you keep track of automated actions easily.
Track your automation gains using the Smart Rules Help Desk Report.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.