Help Desk
HappyFox help desk software

Ticketing System
Reimagined.

A customer support framework built on best practices and rated as the best help desk software by multiple independent industry sources.

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Effortless Ticket Management

Stop being busy and start being productive.

  • Tickets Queue

    An agent’s priority varies with responsibilities. Create a custom ticket queue by adding one or more rules to filter tickets.

  • Ticket Status

    Slice and dice tickets into more manageable chunks based on the ticket status.

  • Categories

    All incoming tickets are automatically sorted into categories like customer support, sales, marketing, and billing.

  • Pinned Tickets

    Pinned tickets are like your daily to-do-lists. They help you set priorities and organize your time better.

  • Multi-Channel Ticketing

    Manage customer conversations from multiple channels like email, social, chat and phone calls in a single help desk ticketing system.

  • HappyFox help desk software
  • HappyFox help desk software
  • HappyFox help desk software
  • HappyFox help desk software
  • HappyFox help desk software
  • HappyFox help desk software

Adapt, scale and other superpowers

Deliver Exceptional Customer Service with HappyFox Ticketing System.

Ticket Action

Cut down on time thieves. Take quick actions like assignments, changing priority, ticket status and due date right there on the ticket list.

Quick Reply

Sometimes all that is needed on a ticket is an acknowledgment. Interact faster with Instant preview and Quick reply without ever having to open the ticket.

Bulk Action

Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates. You can also perform mass reply to all selected tickets at once with ease.

Search & Filter

Powerful search lets your support team find tickets with ease. With advanced filters, you can drill down to find what you are looking for in no time.

Speak with a Help Desk Specialist.

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Support Ticket System built the right way.

Discover the whole story. Take the complexity out of customer support.

Conversation

Let your customers know you care.

  • Ticket Thread
  • Tags
  • Attachment
  • Respond better

  • Ticket Thread

    A better way to keep track of conversations and activities on a ticket – organized and clean.

  • Tags

    Tags help you categorize tickets on a granular level and helps track, search and sort related tickets efficiently.

    HappyFox help desk software

  • Attachment

    View all attachments associated with a ticket in one place and preview files without ever leaving the ticket.

  • Respond better

    Rich text editor lets your format replies for better readability and understanding. The composer auto-saves the text you type as a draft. You can come back later, work on it and send a reply.

Extreme Productivity

Reclaim your time, it’s yours.

  • Canned Actions
  • Auto timer
  • More actions

  • Canned Actions

    Save time spent and reduce customer support effort on answering commonly asked questions with pre-composed replies and by attaching KB articles.

  • Auto timer

    Automatically track time spent on tickets. Monitor and understand how your time gets spent. Set goals and focus on doing your best work.

    Auto timer

  • More actions

    How did it get so late so soon? Eliminate mundane help desk management tasks by cloning, merging, relating and forwarding tickets.

    More actions
Context

Crafting Data-Driven Customer Support Experience.

  • Ticket Details
  • Contact Details
  • Integrations
  • Knowledge Base

  • Ticket Details

    Never overwhelm customers with too many questions. Readily access all relevant and timely information associated with the issue right there on the ticket.

    Ticket info

  • Contact Details

    Spend more time helping customers than searching for information. Reduce ambiguity and get to know your customers better and deliver personalized customer service.

    Contact Info

  • Integrations

    Customer data is all over the place. Seamlessly integrate HappyFox Help Desk with all your favorite apps and make data-driven decisions with confidence.

    Integrations

  • Knowledge Base

    Enable self-service with a searchable, customizable, and well-structured knowledge base.

Collaborative Intelligence

Capitalize on your customer support team’s collective intelligence and expertise to help customers faster.

  • Private note
  • Agent collision

  • Subscribe

    Get your support team on the same page. Add stakeholders & collaborators to a ticket, show your work and be more transparent.

  • Private note

    Need more clarity? Notify and rope in other customer support team members for a quick discussion by leaving a Private Note on the ticket.

  • Agent collision

    Too many cooks spoil the broth. Get to know who else in your support team is viewing and acting on the ticket in real-time.

Encourage Self-Service with a Knowledge base Software

Enables your customers to find solutions for common issues by referring to the knowledge base articles and FAQ, without having to raise a ticket. Create an internal knowledge base for your staff to access articles and help bring down the resolution time of support requests.

  • Multi-brand
  • Multi-lingual
  • Customizable

  • Multi-brand

    Create a separate knowledge base for each product or sub-division in your organization. Customize and maintain individual knowledge bases from a single portal.

    HappyFox help desk software

  • Multi-lingual

    With HappyFox’s multilingual knowledge base, create articles in over 14 different languages. Give your customers and customer support team the freedom to switch to any language with a simple toggle button.

    HappyFox help desk software

  • Customizable

    Have your company's own identity on the knowledge base pages. Include your own logo, add additional links and change colors of the knowledge base. Pick a content layout for your self-service portal that best suits your knowledge base content structure.

The Best Ticketing Software for Modern IT teams

HappyFox combines the best of both worlds of IT ticketing system and IT service desk – catering to every IT management scenario and giving you complete control over an issue's lifecycle.

  • Asset Management
  • Help Desk Reports
  • Self-Service

  • Asset Management

    Your IT team can track and manage all your hardware and software assets from a single place with the HappyFox Asset Management Software.

    HappyFox help desk software

  • Help Desk Reports

    Make informed decisions with real-time Help Desk reporting. Boost your IT support team’s performance using insights from the Agent Activity Report.

  • Self-Service

    Create a repository of FAQs and Knowledge base articles for repetitive end-user requests/inquiries. Build a beautiful, branded, Mobile Responsive IT Support Center using a no-code drag and drop builder. Reduce your incoming ticket inflow through intelligent ticket deflection.

Ticketing System Automation

Automate your help desk ticketing system and serve your customers faster. Reduce manual efforts and costs and automate business processes with an intelligent rule-based Workflow automation software.

  • Auto-Assignment
  • Smart Rules
  • SLA

  • Auto-Assignment

    Never let any ticket slip through the cracks! Automatically assign tickets to the right agent based upon issue type or agent workload.

    HappyFox help desk software

  • Smart Rules

    Building a support workflow around tickets? Smart rules can scan through your existing tickets and perform actions based on predefined conditions.

    HappyFox help desk software

  • Service Level Agreements

    Achieve high-performance standards by defining strict Service Level Agreements (SLA). Measure, Monitor and Report on your SLAs and improve customer satisfaction.

    HappyFox help desk software
Call Center Ticketing System

Omnichannel support is key to any cloud-based call center ticketing system. HappyFox Help Desk provides two-way sync with multiple communication channels like social media, phone, live chat, REST APIs, forms, etc. to address support queries.

  • Agent Scripting
  • Satisfaction Surveys

  • Phone Channel

    HappyFox offers a robust phone channel support with full-fledged integrations with RingCentral and AirCall cloud telephony software.

    HappyFox help desk software

  • Agent Scripting

    Assists agents in every step of troubleshooting. Empowers agents in your call center to troubleshoot incoming requests with minimal training.

    HappyFox help desk software

  • Satisfaction Surveys

    Measure customer experience by running agent-wise or customer-wise Customer Satisfaction (CSAT) reports. With real-time reports on Customer Satisfaction, improve customer engagement and measure your support team's performance.

    HappyFox help desk software

Our Happy Customers

HappyFox Customers

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