Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Stop being busy and start being productive.
An agent’s priority varies with responsibilities. Create a custom ticket queue by adding one or more rules to filter tickets.
Slice and dice tickets into more manageable chunks based on the ticket status.
All incoming tickets are automatically sorted into categories like customer support, sales, marketing, and billing.
Pinned tickets are like your daily to-do-lists. They help you set priorities and organize your time better.
Manage customer conversations from multiple channels like email, social, chat and phone calls in a single help desk ticketing system.
My staff are no longer daunted by customer communication!
Deliver Exceptional Customer Service with HappyFox Ticketing System.
Cut down on time thieves. Take quick actions like assignments, changing priority, ticket status and due date right there on the ticket list.
Sometimes all that is needed on a ticket is an acknowledgment. Interact faster with Instant preview and Quick reply without ever having to open the ticket.
Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates. You can also perform mass reply to all selected tickets at once with ease.
Powerful search lets your support team find tickets with ease. With advanced filters, you can drill down to find what you are looking for in no time.
Discover the whole story.
Take the complexity out of customer support.
Let your customers know you care.
Ticket Thread
A better way to keep track of conversations and activities on a ticket – organized and clean.
Tags
Tags help you categorize tickets on a granular level and helps track, search and sort related tickets efficiently.
Attachment
View all attachments associated with a ticket in one place and preview files without ever leaving the ticket.
Respond Better
Rich text editor lets your format replies for better readability and understanding. The composer auto-saves the text you type as a draft. You can come back later, work on it and send a reply.
Reclaim your time, it’s yours.
Canned Actions
Save time spent and reduce customer support effort on answering commonly asked questions with pre-composed replies and by attaching KB articles.
Auto timer
Automatically track time spent on tickets. Monitor and understand how your time gets spent. Set goals and focus on doing your best work.
More actions
How did it get so late so soon? Eliminate mundane help desk management tasks by cloning, merging, relating and forwarding tickets.
Crafting Data-Driven Customer Support Experience.
Ticket Details
Never overwhelm customers with too many questions. Readily access all relevant and timely information associated with the issue right there on the ticket.
Contact Details
Spend more time helping customers than searching for information. Reduce ambiguity and get to know your customers better and deliver personalized customer service.
Integrations
Customer data is all over the place. Seamlessly integrate HappyFox Help Desk with all your favorite apps and make data-driven decisions with confidence.
Knowledge Base
Enable self-service with a searchable, customizable, and well-structured knowledge base.
Capitalize on your customer support team’s collective intelligence and expertise to help customers faster.
Subscribe
Get your support team on the same page. Add stakeholders & collaborators to a ticket, show your work and be more transparent.
Private note
Need more clarity? Notify and rope in other customer support team members for a quick discussion by leaving a Private Note on the ticket.
Agent collision
Too many cooks spoil the broth. Get to know who else in your support team is viewing and acting on the ticket in real-time.
Enables your customers to find solutions for common issues by referring to the knowledge base articles and FAQ, without having to raise a ticket. Create an internal knowledge base for your staff to access articles and help bring down the resolution time of support requests.
Multi-brand
Create a separate knowledge base for each product or sub-division in your organization. Maintain multiple knowledge bases with full customization control.
Multi-lingual
With HappyFox’s multilingual knowledge base, create articles in over 14 different languages. Give your customers and customer support team the freedom to switch to any language with a simple toggle button.
Customizable
Have your company's own identity on the knowledge base pages. Include your own logo, add additional links and change colors of the knowledge base. Pick a content layout for your self-service portal that best suits your knowledge base content structure.
Customer Portal
Provide a user-interface for your customers to track their service requests and incidents. Simplify Incident management and problem management with stellar user-experience.
Capitalize on your customer support team’s collective intelligence and expertise to help customers faster.
Asset Management
Your IT infrastructure team can track and manage all your hardware and software assets from a single place with the HappyFox Asset Management Software.
Help Desk Reports
Make informed decisions with real-time Help Desk reporting. Boost your IT support team’s performance using insights from the Agent Activity Report.
Self-Service
Create a repository of FAQs and Knowledge base articles for repetitive end-user requests/inquiries. Build a beautiful, branded, Mobile Responsive IT Support Center using a no-code drag and drop builder. Reduce your incoming ticket inflow through intelligent ticket deflection.
Audit Logs
With powerful change management capabilities, help desk administrators can oversee changes made across your help desk.
Automate your help desk ticketing system and serve your customers faster. Reduce manual efforts and costs and automate business processes with an intelligent rule-based Workflow automation software.
Auto-Assignment
Never let any ticket slip through the cracks! Automatically assign tickets to the right agent based upon issue type or agent workload.
Smart Rules
Building a support workflow around tickets? Smart rules can scan through your existing tickets and perform actions based on predefined conditions.
Service Level Agreements
Achieve high-performance standards by defining strict Service Level Agreements (SLA). Measure, Monitor and Report on your SLAs and improve customer satisfaction.
Omnichannel support is key to any cloud-based call center ticketing system. HappyFox Help Desk provides two-way sync with multiple communication channels like social media, phone, live chat, REST APIs, forms, etc. to address support queries.
Phone Channel
HappyFox offers a robust phone channel support with full-fledged integrations with RingCentral and AirCall cloud telephony software.
Agent Scripting
Assists agents in every step of troubleshooting. Empowers agents in your call center to troubleshoot incoming requests with minimal training.
Satisfaction Surveys
Measure customer experience by running agent-wise or customer-wise Customer Satisfaction (CSAT) reports. With real-time reports on Customer Satisfaction, improve customer engagement and measure your support team's performance.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
