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Create custom ticket queues by adding one or more rules to filter tickets based on priority and responsibility.
All incoming tickets are automatically sorted into categories like customer support, sales, marketing, and billing.
Manage customer conversations from multiple channels like email, social, chat & phone calls in an omnichannel help desk.
Slice and dice tickets into more manageable chunks based on the ticket status.
Pinned tickets are like your daily to-do lists. They help you set priorities and organize your time better.
Use quick actions to save time by directly changing priority, ticket status, due date, and assignees on the ticket list.
Use instant preview and Quick Reply to acknowledge actions and interact faster without opening the ticket.
Quickly select related tickets and apply bulk actions like changing ticket status, assignee, and due dates.
Find tickets easily using powerful search. Use advanced filters to easily and quickly find what you’re looking for.
Track all conversations and actions in one place. Craft easy-to-read replies with the rich text editor while the composer auto-saves edits in real-time.
Categorize tickets on a granular level and track, search, and sort related tickets efficiently.
View all attachments in one unified destination and preview files without leaving the ticket.
Notify and rope in support team members for a quick discussion for clarity by leaving them a Private Note on the ticket.
Respond to FAQs with pre-composed replies and KB articles to save time and customer support effort.
Focus on doing your best work by automatically tracking time spent on each ticket & understanding time usage trends.
Know who else in your support team is viewing and acting on a ticket to avoid agent collision and overlaps.
Use the cloning, merging, relating, and forwarding features to ease help desk ticket management.
Avoid overwhelming customers with multiple questions about the issue by easily accessing all relevant information on the ticket.
Make it easy to prioritize personalized customer care and reduce ambiguity with readily available details about your customer.
Organize and use customer data to make better decisions by seamlessly integrating your favorite apps with HappyFox Help Desk.
Promote transparency and align your team by adding collaborators and stakeholders to tickets.
Build a no-code drag and drop knowledge base with HappyFox. Your customers can save themselves and you time and effort by finding solutions to common issues by referring to the knowledge base articles and FAQ without having to raise a ticket. Your staff can access internal knowledge base articles and stay up-to-date.
Provide an interface that lets your customers track their service requests and incidents. Simplify incident and problem management with a stellar user experience.
Create separate knowledge bases with full customization control for each product or sub-division in your organization.
Your customers & support team can switch to any of the 39 languages supported by HappyFox’s multilingual knowledge base with a simple toggle button.
You can customize your knowledge base pages with your logo, brand colors, additional links, and also pick a content layout that suits your service portal’s content structure.
Help customers faster by capitalizing on your customer support team’s collective intelligence and expertise.
Your IT infrastructure team can manage and track all your hardware and software assets from a single place with the Happyfox Asset Management software.
Make informed decisions with real-time Help Desk reporting. Boost your IT support team’s performance using insights from the Activity Agent Report.
Tackle repeated requests and deflect tickets with an FAQ repository and our branded, mobile-responsive, and no-code drag and drop Knowledge Base builder.
With powerful change management capabilities, help desk administrators can oversee and instruct changes across your ticketing software.
Save time, effort, and money by automating your ticketing system with intelligent rule-based workflow automation software.
Avoid missing out on tickets by automatically assigning tickets to the right agent based on issue type or agent workload.
Scan through your existing tickets and perform actions based on predefined conditions, building a ticket centered support workflow.
Measure, monitor, and report on your strictly defined service level agreements (SLA) to improve customer satisfaction and achieve high-performance standards.
Your cloud-based call center can leverage two-way sync across social media, phone, live chat, etc. to provide omnichannel support and a better customer experience.
HappyFox offers robust phone channel support with full-fledged integration with RingCentral and AirCallcloud telephony software.
Assists agents in every step of troubleshooting and empower them to tackle incoming requests with minimal training.
Improve customer satisfaction and measure your team’s performance by running agent or customer-wise CSAT surveys & analyzing real-time reports.
Since switching to HappyFox, many of our managers and administrators enjoy the reporting widgets and overnight reporting
Simplify ticket management, save time & boost productivity with
HappyFox Help Desk.