Help desk Performance Report

View high-level performance metrics and drill-down by agents, and teams.
Measure First Contact Resolution (FCR) by Teams to optimize different types of support issues.

Help desk Performance Report
Get a Quick Summary of Performance Metrics

Get a Quick Summary of Performance Metrics

Glance through the overall help desk performance metrics received without having to go through a maze of reports.

Identify Top-Performing Agents

Identify Top-Performing Agents

View top agents for each help desk performance metrics like FCR %, average response time, average first response time, the average time to closure, average responses and average responses to the closure.

Monitor your Agents’ Performance and Identify Areas of Improvement.

Monitor your Agents’ Performance and Identify Areas of Improvement

View a detailed side-by-side comparison of the various performance metrics across different agents in your help desk.

Benchmark the Performance of your Support Teams

Benchmark the Performance of your Support Teams

View help desk performance metrics split by categories. Quickly compare and benchmark the performance of different support teams and uncover hidden insights.

More Help Desk Reports from HappyFox

Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.

Ticket Inflow Report

View volume and trend of incoming tickets using the inflow report.

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Agent Activity Report

Boost your team’s performance using Agent activity report.

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Custom Fields Report

Get more context on tickets and contacts using custom field reports.


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Smart Rules Report

Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance

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Satisfaction Survey Report

View volume and trend of incoming tickets using the inflow report.

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SLA Report

Measure and improve CSAT score using satisfaction survey reports.

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Distribution Report

Segment tickets by ticket properties using Distribution Reports.


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Performance Report

Track Help Desk performance at Org, Team and Agent level using Performance reports.

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