Glance through the overall help desk performance metrics received without having to go through a maze of reports.
View top agents for each help desk performance metrics like FCR %, average response time, average first response time, the average time to closure, average responses and average
responses to the closure.
View a detailed side-by-side comparison of the various performance metrics across different agents in your help desk.
View help desk performance metrics split by categories. Quickly compare and benchmark the performance of different support teams and uncover hidden insights.