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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Provide seamless customer service globally across geographies with HappyFox Multi-Language Knowledge Base.
HappyFox now extends its multilingual help desk features to Knowledge Base also. Cater to the needs of global customers and provide personalized customer support in the language they speak.
Centralized Knowledge Base Management The need to have a separate language/country-specific knowledge base system is no more. The information in the primary language and its translations are managed and updated under one roof. Scaling one’s Knowledge Base across languages and maintaining its quality has never been this easier.
Personalized Customer Support Personalize and localize support in the language that resonates with the customer. Expand support to new geographies and languages with great confidence. Enable customers to search for their solutions on the same familiar Knowledge Base interface.
Standardize Knowledge Base across languages: A multilingual Knowledge Base inherently helps you to standardize the quality of the information across languages. This standardization enables your support staff to provide the correct support across languages always.
The list of languages we support:
HappyFox Knowledge Base System supports 15 languages offering a complete package of multilingual
support.
Danish (dansk), Dutch (Nederlands), Finnish (suomi / suomen kieli), French (français), German
(Deutsch), Hungarian (magyar / magyar nyelv), Italian (italiano), Norwegian (Norsk), Portuguese
(português), Romanian (limba română / român), Russian (ру́сский язы́к), Spanish (español), Swedish
(svenska), Turkish (Türkçe), English( U.S, U.K).
Is your language missing from the list? Contact us today and we'll make sure HappyFox speaks your language too!
