Personalized customer support comes with limitations. Not at all times will you be able to dispatch a support agent to the client’s location to resolve their issue. But situations may demand that you get a complete view of the issue right from the customer’s system before you proceed on a resolution.
Similarly, there might be times when a support agent might get a critical ticket exactly when is not on his desk. To help eliminate both the above problems and many more, HappyFox introduces Remote Customer Support.
With the help of LogMeIn remote desktop support, you can provide support to your internal employees or customers right on their systems. Troubleshoot and resolve issues right off your browser and also have session details mapped to a HappyFox ticket.
Remote troubleshoot issues by accessing your customer’s computer, files and apps securely with this help desk remote support software. Automate tasks, manage remote computers and provide live support on customer machines right from your desktops.
The LogMeIn Remote Support integration caters to all your remote support needs
HappyFox native app is available on iOS, Android and Windows Mobile. Agents on the go can remotely access and respond to tickets from their mobile devices. Check out more about our mobile interface here.
You cannot miss out on a customer query when you have a help desk that lets you support via voice, mail and live-chat. Using our voice integrations and live-chat integrations, you can provide support from wherever you are over any channel in no time.
Got an office in another country or you have people working out of a remote location? HappyFox help desk helps provide remote customer support. Pick any of our 35 languages to choose from to provide personalized support to your customer. See our entire list of languages here.
With the help of these features,
