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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Remote Customer Support
Solve issues instantly and efficiently from a remote location with HappyFox’s LogMeIn Remote support integration.
Get a Demo
Provide effective and quick support to both internal employees and external customers by remotely accessing their computers, files, and apps securely. You can troubleshoot and resolve issues in your browser, automate tasks, and also translate conversations from LogMeIn into a HappyFox ticket.
Remote Support Has Never Been Easier
Improve the quality of remote work & collaboration
Provide instant remote support to your customers
Support customers across different geographies
Provide support on the go with a mobile help desk
Customer feedback form
You can customize customer forms to gather customer email ID, issue subject, a detailed description, and also the category, like sales and support, the question belongs to. This will automatically generate a ticket on HappyFox.
Customer Feedback
Use this as a feedback form on your website to gather customer feedback by using the header and description to post questions. The feedback will be logged under the appropriate category in your Help Desk for easy browsing.
Adopt the HappyFox Help Desk and LogMeIn Remote integration to
instantly and effortlessly solve customer issues.
