Make Support easier to access for your Customer Customize the form to receive your customer’s email, a subject for his issue with a detailed description. Once submitted, a HappyFox ticket will get created automatically. The form is also category specific, so that your customer can pick whether it is a sales or a support related question, and the ticket will be created in the appropriate category.
Gather valuable feedback You can use this as a feedback form on your website. Use the header and description to post a question or request for feedback and have the customer submit her feedback with no hassles. The feedback will be logged under the appropriate category in your HappyFox help desk for your staff to look into.
HappyFox for mobile HappyFox native app is available on iOS, Android and Windows Mobile. Agents on the go can remotely access and respond to tickets from their mobile devices.Check out more about our mobile interface here.
Omnichannel Customer Support You cannot miss out on a customer query when you have a help desk that lets you support via voice, mail, and live chat. Using our voice integrations and live-chat integrations, you can provide support from wherever you are over any channel in no time.
With the help of these features,