Help Desk A robust ticketing system for customer service, IT and internal help desk needs.
Service Desk Robust service delivery with HappyFox Service Desk
HappyFox AI Transform your customer service with generative AI
Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
Live Chat Chat with your customers instantly on mobile, desktop, and web
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Featured
Ever wondered if your customers were satisfied with your support? Build customer loyalty by sending customer surveys, analyzing the feedback and improving support experience.
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A customer satisfaction survey, in essence, is a follow-up sent out by support agents after
an issue has been resolved to understand what the user thinks of the quality of support
provided for a product/service. A customer satisfaction survey could ask users open-ended questions such as:
A CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score) score tells the reviewer, how much of an effective resolution an issue or a ticket has received, and what the customer feels about it.
Control when to trigger satisfaction surveys using intelligent automation. Transform detractors into brand advocates!
Measure accurate customer satisfaction by asking the right questions about your support experience.
Drilldown CSAT score by customers. Identify which customers have been unhappy lately and where more focus is required.