A customer satisfaction survey, in essence, is a follow-up sent out by support agents after
an issue has been resolved to understand what the user thinks of the quality of support
provided for a product/service. A customer satisfaction survey could ask users open-ended questions such as:
A CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score) score tells the reviewer, how much of an effective resolution an issue or a ticket has received, and what the customer feels about it.
Control when to trigger satisfaction surveys using intelligent automation. Transform detractors into brand advocates!
Measure accurate customer satisfaction by asking the right questions about your support experience.
Drilldown CSAT score by customers. Identify which customers have been unhappy lately and where more focus is required.
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