Allow your customers to check ticket status, get inputs on issues, involve themselves in community
forum discussions and more with the HappyFox Self service software
Customer service does not only mean your support staff has to answer queries or resolve issues. As an enterprise, you need to enable your customers to gather resolutions for queries and get expert advice/knowledge on issues, without having to involve your support agents.
With the HappyFox, your support staff can take care of other critical issues while your customers handle the simple ones on their own. Sounds perfect, doesn’t it? It gets better. We have elevated customer service to a new level where apart from support staff helping customers, we let customers help other customers.
Self Service Support Center
Whether it is creating a ticket, check the status of previously raised tickets or referring to knowledge base articles, HappyFox customer portal lets you do all of this from one single interface. This Support Center is your customer’s one-stop-shop for all support activities. Login using your Google or Twitter accounts and save time spent on having to create new login IDs.
Community Forums HappyFox offers a robust Community Forum where your customers can engage in topics and conversations with other customers. Thus, you increase customer engagement and also allow them to share their views/inputs on issues. Use the forum to create topics for discussion, gather feedback and also make announcements.
All the above on a simple widget
Now your support center, knowledge base and ticket all come to you in the form of a simple widget. Let your customers search for solutions to their queries from your knowledge base, indulge in discussions on your forums and also submit a ticket, all from a tiny widget on the side of your page.
Knowledge base and FAQ
HappyFox gives you a complete Knowledge-base and FAQ system that does not require customers to
log in. By having FAQs and informative articles, give your agents a breather and make customer
support quicker, with the HappyFox self-service portal.
Take self-service a notch higher by offering knowledge base articles in a variety of languages as well. Agents providing support in a specific language can view knowledge base articles in the same language. Customers can also switch between languages and obtain resolutions to their issues in their preferred languages, with ease.
Strengthen your Support with Self-Service
Using HappyFox, we can now support our 200+ sites with a staff of three! Enough said.
With HappyFox Self Service Portal,
Come experience the art of exceptional customer service. Schedule a Live Demo today.