Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Retail Delight your customers with speedy support
Telecom Meet your SLAs and Improve Retention
Healthcare Your all-in-one support stack
Real Estate Serve your agents and buyers better
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Your customers can track support tickets, engage in community forums and refer to expert knowledge base all in a single Self Service Portal.
Allow your customers to check ticket status, get inputs on issues, involve themselves in community
forum discussions and more with the HappyFox Self service software
Customer service does not only mean your support staff has to answer queries or resolve issues. As an enterprise, you need to enable your customers to gather resolutions for queries and get expert advice/knowledge on issues, without having to involve your support agents.
With the HappyFox, your support staff can take care of other critical issues while your customers handle the simple ones on their own. Sounds perfect, doesn’t it? It gets better. We have elevated customer service to a new level where apart from support staff helping customers, we let customers help other customers.
Self Service Support Center
Whether it is creating a ticket, check the status of previously raised tickets or referring to knowledge base articles, HappyFox customer portal lets you do all of this from one single interface. This Support Center is your customer’s one-stop-shop for all support activities. Login using your Google or Twitter accounts and save time spent on having to create new login IDs.
Community Forums HappyFox offers a robust Community Forum where your customers can engage in topics and conversations with other customers. Thus, you increase customer engagement and also allow them to share their views/inputs on issues. Use the forum to create topics for discussion, gather feedback and also make announcements.
All the above on a simple widget
Now your support center, knowledge base and ticket all come to you in the form of a simple widget. Let your customers search for solutions to their queries from your knowledge base, indulge in discussions on your forums and also submit a ticket, all from a tiny widget on the side of your page.
Knowledge base and FAQ
HappyFox gives you a complete Knowledge-base and FAQ system that does not require customers to
log in. By having FAQs and informative articles, give your agents a breather and make customer
support quicker, with the HappyFox self-service portal.
Take self-service a notch higher by offering knowledge base articles in a variety of languages as well. Agents providing support in a specific language can view knowledge base articles in the same language. Customers can also switch between languages and obtain resolutions to their issues in their preferred languages, with ease.
Strengthen your Support with Self-Service
Using HappyFox, we can now support our 200+ sites with a staff of three! Enough said.
With HappyFox Self Service Portal,
Come experience the art of exceptional customer service. Schedule a Live Demo today.