Get notified about every happening on your help desk with email notification templates, wherever you go.
Information that mattersWhen a customer sends a mail across to your support ID, there is no confirmation to them that you received their mail. Similarly, if a customer responds on your ticket, unless you check each and every ticket, you might never know about his response and this might delay the resolution. HappyFox help desk lets you send custom notifications for all these actions and more.
Automate your responsesCreate an email notification template for a new account creation, ticket submission, ticket assignment, replies etc. Every activity will be automatically notified on his mailbox right from account creation to assignment to resolution.
Staff need information too
Your support staff have a whole load of tickets to manage. Now, wherever your staff are, they will get notifications when a ticket is created in their category. It will also send emails when a ticket is assigned to them, when their ticket gets a reply or a private note, or even if one of their tickets get merged with another one. Notifications can be category specific and you can also add custom field data in your email template.
Always be informed of ticket statuses by creating email notifications for SLA breaches, category changes etc and increase customer support efficiency.
Forum and System Notifications
If you thought only ticket changes get notifications, here is more. HappyFox even has email notification templates for Forum replies.
Go ahead and spoil yourself by creating help desk notifications for new staff accounts, password changes, email changes and a lot more.
What if I’m busy when I get a notification? If you are in a meeting while you get a notification and it is an urgent ticket, it could get quite chaotic. HappyFox is all about reducing chaos. Now you can create ticket level actions via just your email response. The format is : @@set[action]@@ where [action] could be a combination of status, priority and/or assignee. Read our Ticket Actions blog for complete information. Now, you can even do actions on your tickets from your mailbox. In fact, if you are on the move, you can even do it from your mobile device.
Our Customers love this ticket system.