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Workflows Ensure speedy resolution of tickets with end-to-end process automation
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Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
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Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
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E-books & Guides Resources to reinvent your customer service experience.
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Review your customer support performance, track SLAs, and improve CSAT for a better support experience using HappyFox Help Desk.
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Report on ticket inflow by Channels and Categories. Identify peak hours and tweak agent availability. Assign agents to the right channels to handle ticket volume.
Quantify ticket participation, closures, replies, and more. Identify top performers and agents who need more training. Build agent leaderboards for various ticket activities.
View CSAT scores by agents to measure their performance. Identify your happy and unhappy customers. Use the Category filter to identify departments that need improvement.
View distribution of tickets across Status, Priority, Category, and Assignee. View the most popular tags for any date range. View the trend of tickets across time.
Monitor SLA breaches and their target achievement. Compare the performance of different SLAs. Compare SLA performance across departments.
Gather insights from your Ticket Classifications and Contact Segregations. View distribution of custom field values across tickets or contacts.
Monitor Smart Rules and their execution behavior. Analyze time-saved through workflow automation. Compare and optimize the execution of different Smart Rules.
Monitor agent performance and identify areas of improvement. Measure First Call Resolution by Teams to optimize for different types of support issues.
I currently do a weekly report for my customer service team, to see how many tickets get solved, time they take etc. It has helped me assess them... to have them improve.... to compensate them with employee of the month etc.
James Chavez, Customer Service Manager, Sheikh Shoes.
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