Help Desk Reports

Help Desk reporting is much more than capturing customer support data.

If you think customer support reports should help improve customer satisfaction,
then get started with HappyFox help desk reports to measure, analyze and derive actionable insights.

Help desk Analytics

View statistics on your:

  • Support target and breach level in the SLA performance reports.
  • The open and closed tickets for any given period in the customer activity table of the help desk reports.

Use this understanding to provide personal attention
to customers.

Support Staff Analytics

Here in the customer support reports, see a dashboard of

  • Ticket level activities performed by support staff.
  • Average time taken to respond to a ticket
  • Number of replies needed to close a ticket.

The best part! The information is broken down at a staff level.

Help desk reports of HappyFox comes with an analytics dashboard, that covers customer support data, assessing the support staff performance

Know your Product / Service

Your help desk report dashboard presents the volume, status and priority of incoming tickets. Isn’t that a direct reflection of your product or service quality? Customize your help desk reports to your preference using filters and export the tables for offline and mobile sharing.

Scheduled Reports

Pick the reports you would need to view on a periodic basis and schedule them. Get the report summary as email in your mailbox and save the hassles of having to login to your HappyFox account to check reports.

Ticket Life-cycle reports

Apart from regular reports and scheduled reports, you can also download a complete life-cycle report of tickets. Based on either status, assignee or category, choose a work schedule and get the history of each ticket in a simple Excel/CSV for gathering valuable insight and analytics about your support process.

Other Help Desk features...