A Help Desk Report to Monitor Ticket Inflow

& optimize your support strategy

  • Report on ticket inflow by channels & categories
  • Identify peak hours and tweak agent availability
  • Assign agents to right channels to handle ticket volume
Ticket Inflow Report

Boost your team’s performance

using Insights from the Agent Activity Report

  • Quantify Ticket Participation, Ticket Closure, Replies Added etc
  • Identify top performers and agents who need more training
  • Build agent leaderboards for various ticket related activities
Agent Activity Report

I currently do a weekly report for my customer service team, to see how many tickets get solved, time they take etc. It has helped me assess them... to have them improve.... to compensate them with employee of the month etc.

James Chavez, Customer Service Manager,
Sheikh Shoes

Create powerful, personalized reports

based on custom fields

  • Gather insights from your Ticket Classifications and Contact Segregations
  • View distribution of custom field values across tickets or contacts
  • Report on various types of custom fields like text, dropdown etc
Custom Fields Report

Track your automation gains

using the Smart Rules Help Desk Report

  • Monitor configured Smart Rules and their execution behavior
  • Analyze time-saved through workflow automation
  • Compare and optimize execution of different Smart Rules
Smart Rules Report
Still have questions?

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