CALIFORNIA - MAY, 2014 - HappyFox, Inc. – a leader in help desk and customer support software – is proud to announce
the launch of their new open-source mobile helpdesk software development kit - HelpStack. HelpStack is ideal for any
iOS developer who wants to provide extremely easy to use support interface for their customers to reach out when
they have any problems or want to leave feedback.
“Mobile app ecosystem is becoming more complex, as end users expect instant-in app customer support while app developers – who offer products for free – cannot afford to own help desk applications that could enable such user engagement,” Shalin Jain, CEO of Happy Fox Inc., said. “HelpStack is a step towards bridging this market gap that would benefit both developers and end users.”
According to recent data, around 90% of iOS applications were released as free apps over the past year, most developed by small teams who might not be using a full-blown help desk. HelpStack is their answer for in-app customers support solution that is extensible, scalable, cost-effective and – most importantly – open to all.
“What makes HelpStack stand out is that it is open-source,” Jain said. “It allows developers to build custom features around their unique business needs. No app is complete without good support, and our vision is to see that every app has access to the easiest ways to offer support. Our goal is to help apps penetrate and stay on devices longer. We want to make support accessible and keep the cost of implementation low. We envision one-third of app developers using this on the next update of their app.”
The open-source features open up HelpStack to everyone (not just paid applications), perfect for the diverse and ever-changing mobile application world. With it, the developer community can collaborate to enhance its capabilities, and there is no restriction on the number of end-users or agents. HelpStack also connects with all your favorite helpdesk solutions, including HappyFox, Zendesk and Desk.com.
With HelpStack, users can report relevant issues from inside the application, attach a screenshot of the problem and communicate directly with the developers to provide valuable mobile app feedback. Additionally, the totally-customizable HelpStack can embed help articles for users to search through and also allows for quick diagnoses of any application crash.
With the introduction of HelpStack, HappyFox is proud to offer a decisive and flexible support solution for mobile customers. Interested in the product? HelpStack is available for download at helpstack.io.
HappyFox Inc., headquartered in Irvine, California, develops a multi-channel customer support help desk solution. HappyFox competes with Zendesk and Desk.com. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows mobile platforms. For more information visit happyfox.com or ping us on facebook.com/happyfoxapp or twitter.com/happyfoxapp.