Founder’s Letter
There is a story behind every product and I have mine to share. A happy one.
Turning to entrepreneurship in the year 2000, I built a successful shareware app and made a fortune for myself. And there was a secret to it. It wasn’t the product and it also wasn’t the pricing for sure. I had learnt something amazing and got it right - Customer Service.
HappyFox isn’t just another product. It is my experience, as a founder, of spending most of my early
years doing customer service.
I interacted with over 5000+ customers within a 2-year period. And by answering support, sales,
feature
request and those rare refund requests too, I realised I didn’t want to delegate any of this, simply
because I loved doing it the most. My speedy response and definitive support won me most of the
sales
and kept all my customers happy. And my win? It made me happy.
HappyFox isn’t just another product. It is my experience, as a founder, of spending most of my early
years doing customer service. It is backed by over 13 years of doing customer service summed into
one
great product. It went from being built for internal use, to being an on-premise enterprise help
desk
and then transforming itself on the cloud to serve businesses of various sizes.
HappyFox, on the cloud, has been serving customers since Aug 2011. We grew over 120% in 2013 and we
are
predicting a 300% growth in the year 2014. I promise you a great product and amazing support
experience
backed by an outstanding engineering and product team.
I am happy to have you as part of our story.
Shalin Jain
Founder & CEO, HappyFox Inc.
