Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Case Studies Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
All the way from 2011 to today
February 2020
Workflows for Salesforce product launched
October 2019
HappyFox Workflows product launched
September 2019
SaaSworthy recognizes HappyFox as one of the Top 10 Most Popular Help Desk Software
August 2019
HappyFox BI product launched
July 2019
HappyFox Chatbot product launched
July 2019
HappyFox nominated for The Economic Times Startup Awards 2019 in Bootstrap Champ category
July 2019
PCMag rates HappyFox as Best Helpdesk Software for the 4th year in a row
May 2019
G2 Crowd awards HappyFox Best Est. ROI for Spring 2019 and High Performer of Summer 2019
May 2017
GetApp awards HappyFox Help Desk as the Category Leader
May 2016
G2Crowd recognizes HappyFox as High performer, spring 2016
August 2015
PCMag reviews HappyFox as Best Helpdesk Software
July 2015
HappyFox Chat product launched
May 2014
HelpStack project launched
March 2014
HelpStack project launched
March 2014
HappyFox integrates with Social Media
January 2014
G2Crowd lists HappyFox as High Performer
March 2013
HappyFox iPhone App launched
January 2013
HappyFox supports 35 Languages
January 2013
Times Group honors Shalin Jain, CEO HappyFox
December 2012
Set up base in California
October 2011
The beautifully designed HappyFox.
August 2011
The design is awesome. Ridiculously easy to use.
August 2011
HappyFox launched
2011
Launched
12k+
Customers
120
Countries
36
Languages
There is a story behind every product and I have mine to share. A happy one.
Turning to entrepreneurship in the year 2000, I built a successful shareware app and made a fortune for myself. And there was a secret to it. It wasn’t the product and it also wasn’t the pricing for sure. I had learnt something amazing and got it right - Customer Service.
HappyFox isn’t just another product. It is my experience, as a founder, of spending most of my early
years doing customer service.
I interacted with over 5000+ customers within a 2-year period. And by answering support, sales,
feature
request and those rare refund requests too, I realised I didn’t want to delegate any of this, simply
because I loved doing it the most. My speedy response and definitive support won me most of the
sales
and kept all my customers happy. And my win? It made me happy.
HappyFox isn’t just another product. It is my experience, as a founder, of spending most of my early
years doing customer service. It is backed by over 13 years of doing customer service summed into
one
great product. It went from being built for internal use, to being an on-premise enterprise help
desk
and then transforming itself on the cloud to serve businesses of various sizes.
HappyFox, on the cloud, has been serving customers since Aug 2011. We grew over 120% in 2013 and we
are
predicting a 300% growth in the year 2014. I promise you a great product and amazing support
experience
backed by an outstanding engineering and product team.
I am happy to have you as part of our story.