Our Story

Founder’s Letter

There is a story behind every product and I have mine to share. A happy one.

Turning to entrepreneurship in the year 2000, I built a successful shareware app and made a fortune for myself. And there was a secret to it. It wasn’t the product and it also wasn’t the pricing for sure. I had learnt something amazing and got it right - Customer Service.

HappyFox isn’t just another product. It is my experience, as a founder, of spending most of my early years doing customer service.

I interacted with over 5000+ customers within a 2-year period. And by answering support, sales, feature request and those rare refund requests too, I realised I didn’t want to delegate any of this, simply because I loved doing it the most. My speedy response and definitive support won me most of the sales and kept all my customers happy. And my win? It made me happy.

HappyFox isn’t just another product. It is my experience, as a founder, of spending most of my early years doing customer service. It is backed by over 13 years of doing customer service summed into one great product. It went from being built for internal use, to being an on-premise enterprise help desk and then transforming itself on the cloud to serve businesses of various sizes.

HappyFox, on the cloud, has been serving customers since Aug 2011. We grew over 120% in 2013 and we are predicting a 300% growth in the year 2014. I promise you a great product and amazing support experience backed by an outstanding engineering and product team.

I am happy to have you as part of our story.