Explore all Help Desk features.
- NewTask management
- NewQuality assurance
- Multiple mailbox accounts
- Omnichannel ticketing
- SMS notifications
- Social media ticketing
- Voice support
- Agent collision detection
- Agent scripting
- Canned actions
- Kanban view
- Merge tickets
- Private notes
- Ticket categories
- Ticket queues
- Ticket tagging
- Ticket templates
- Custom contact forms
- Internal knowledge base
- Knowledge base
- Multilingual Help Desk
- Self-service portal
- Auto assignment
- Email notifications
- Scheduled tickets
- SLA management
- Smart Rules
- Agent activity reports
- Custom fields reports
- Distribution reports
- Inflow report
- Performance reports
- Help Desk reporting
- Satisfaction survey reports
- SLA reports
- Smart Rules reports
- Custom fields
- Help Desk customization
- Multi-brand Help Desk
- Work schedules
- Asset management
- Roles and permissions
- Audit logs
- Contact management
- Automatic ticket deletion and redaction
- Help Desk security
- Data security
- IP restrictions
- Custom SSL certificates
- Single sign-on options
- Two-factor authentication
- Session-based security