Webinar: How to resolve your support tickets faster

Did you know?
41%
consumers
expect an e-mail response within six hours?
36%
retailers
actually respond that quickly?
91%
unhappy customers
will abandon an online transaction if their questions or concerns are not addressed quickly?

Mean Ticket Resolution time is one of the key metrics
to track for evaluating the effectiveness of your
support process.

You are never going to achieve support greatness with unresolved tickets sitting in your mailbox for weeks.

This Webinar helps you understand the impact of having a
good mean resolution time, the challenges you face while maintaining this metric and how to handle these challenges.


DOWNLOAD SLIDES (PDF)

Key Takeaways

  • Establishing a well-structured and efficient framework of support for your staff

  • Setting measurable goals and objectives for your staff

  • Actionable support process improvements to achieve the set ticket resolution targets

  • Measuring customer satisfaction and using the same to improve support

Learn About

  • Reasons why Mean Ticket Resolution Time is so critical for your support

  • Understanding and tracking Mean Ticket Resolution Time

  • Challenges faced in reducing ticket resolution time

  • Methods to overcome these challenges

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