Mean Ticket Resolution time is one of the key metrics
to track for evaluating the effectiveness of your
You are never going to achieve support greatness with unresolved tickets sitting in your mailbox for weeks.
This Webinar helps you understand the impact of having a
good mean resolution time, the challenges you face while maintaining this metric and how to handle these challenges.
Establishing a well-structured and efficient framework of support for your staff
Setting measurable goals and objectives for your staff
Actionable support process improvements to achieve the set ticket resolution targets
Measuring customer satisfaction and using the same to improve support
Reasons why Mean Ticket Resolution Time is so critical for your support
Understanding and tracking Mean Ticket Resolution Time
Challenges faced in reducing ticket resolution time
Methods to overcome these challenges