Overview
Help Desk Tour Provide faster and better support for your customers.
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Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
HappyFox help desk software is light, intuitive and extremely easy to use. Make the switch today and establish yourselves as the pioneers of good customer support.
The overall duration for migration of data from Kayako to HappyFox majorly depends on the number of tickets that you have in your Kayako account.
Absolutely not.It takes minimal or no effort from your side. Feed in your Kayako credentials and the HappyFox API key and sit back while the tool imports all your entities including Tickets, Contacts, Attachments and all else.
You would be required to create the staff accounts and custom fields in HappyFox, but that will hardly be any tedious task. The tool we use for import will ask check for these fields and accounts before you do the transfer and inform you in case anything is missing.
The tool does the bulk of the work and there are hardly any chances of facing difficulty. But if you do, the HappyFox support team will be more than happy to help you.
While importing contacts, we use HappyFox API which is SSL enabled. There is no local storage of the data during the import. The contact/ticket is read from Kayako and directly pushed into HappyFox.
Further, we ensure that your data is not touched or affected by always accessing Kayako data in a read-only mode.
As mentioned above, we don’t touch your data. Let’s say, you wanted to abort the import for some reason, you can continue to use your Kayako data. You can also restart the update after a few minutes or whenever you feel comfortable, without any data loss at your Kayako end.
