HappyFox helpdesk has useful automation features
like Canned reply and Smart Rules
to mechanize your administrative tasks so that it will automatically reply to specific issues. Your staff no longer have to sit and do repetitive tasks as HappyFox will take over all those duties while your staff manage all other work order related activities.
Work Order Knowledge base
Simplify work order management even further by providing a detailed Knowledge base and FAQ system
, so that if your employees are in need of specific information, they need not contact your support team or admin, but directly just refer to your knowledge base and gather the necessary information.
Move tickets between categories, assign tickets to specific staff members, link or split requests based on their subject and do a mass reply to multiple requests - All this and many other features are provided by HappyFox work order management software. No work ticket will remain unattended to, thus preventing any delay in work.
Notifications and custom fields
Missing an important request because you did not know of its arrival? Worry no more. HappyFox work order management helpdesk gives immediate notifications for new requests and also automatically assigns it to the staff based on your setting. Thus, no request is ignored or sidelined and any chance of delay is effectively eliminated.