HappyFox helpdesk has useful automation features
like Canned reply and Smart Rules
to mechanize your administrative tasks so that it will automatically reply to specific issues. Your staff no longer have to sit and do repetitive tasks as HappyFox will take over all those duties while your staff manage all other work order related activities.
Work Order Knowledge base
Simplify work order management even further by providing a detailed Knowledge base and FAQ system
, so that if your employees are in need of specific information, they need not contact your support team or admin, but directly just refer to your knowledge base and gather the necessary information.
Move tickets between categories, assign tickets to specific staff members, link or split requests based on their subject and do a mass reply to multiple requests - All this and many other features are provided by HappyFox work order management software. No work ticket will remain unattended to, thus preventing any delay in work.
Notifications and custom fields
Missing an important request because you did not know of its arrival? Worry no more. HappyFox work order management helpdesk gives immediate notifications for new requests and also automatically assigns it to the staff based on your setting. Thus, no request is ignored or sidelined and any chance of delay is effectively eliminated.
Work Order Staff Management
No matter how varied the requests are and how many different teams and staff members are functioning to attend to the same, the entire set of staff and tickets can be handled from a single HappyFox interface. Define role-based access privileges, associate staff to specific categories and make sure the right tickets goes to the right staff for immediate resolution.
Request Management software
HappyFox work order management software not only receives all these requests, but also gives you the option of categorizing them. Now your material requests will all be under one tab, your approval mails will be automatically under another tab. Thus you will waste no time looking for mails, and you can directly check these tickets and start responding to them.
Work order management primarily involves team collaboration. HappyFox Community Forums
presents a wonderful opportunity for your various teams to get together on one common platform, understand different work order procedures, gather resolutions without contacting your support team, and thus save a lot of time and effort from your side.