However, using email to provide efficient customer support is not so simple. Intelligently leverage the power of email with HappyFox’s email support software that can manage inflow, replies, collaboration, and even reporting and analytics.
Automatically sort emails from channels like Gmail and Outlook into categories like support, sales, and marketing and convert them into actionable tickets. You can organize them based on priority, status, and due date.
Track all conversations and actions in one place. HappyFox organizes your replies in an easy to browse timeline with details on the ticket status and activity history so you are always on top of pending tickets.
Leverage the Smart Rules feature from HappyFox help Desk to automate replies to repetitive questions and issues based on pre-defined conditions. This way, you don’t only save time, but you also create time for more important tasks.
View key metrics like number of incoming support emails, response time, and resolution time and make informed decisions with real-time Help Desk reporting. You can also track ticket volume, support quality, and SLA compliance to enhance your support process.
Collaborate internally when replying to emails to save time and provide better support. Notify and rope in other team members for a quick discussion to gain clarity by leaving them a Private Note on the ticket.
Quickly select related tickets and apply bulk actions like adding replies, changing ticket status, assignee, and due dates. You can also merge, split, relate, and forward multiple tickets at once.
Email customer support management is now easier than ever with HappyFox Help Desk
Respond faster to emails
True omnichannel experience
Increased control over replies
Bulk replies & actions
Strengthen customer relationships
Improved support quality
Streamline email communication and bring all emails to a single platform for
easier ticket resolution with HappyFox Help Desk.