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Email Support Software

Localized Email Communication for
Faster Support

Provide faultless and quick email support without choking your inboxes. Gain higher control over replies to improve support quality.

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Focus on Resolving Incidents Without Disruptions
Give your customers a modern & cohesive issue tracking software that can do more with less.

The simplest way to communicate with any customer is via email.

However, using email to provide efficient customer support is not so simple. Intelligently leverage the power of email with HappyFox’s email support software that can manage inflow, replies, collaboration, and even reporting and analytics.

Email help desk software

Email help desk software

Automatically sort emails from channels like Gmail and Outlook into categories like support, sales, and marketing and convert them into actionable tickets. You can organize them based on priority, status, and due date.

Email ticket threads

Email ticket threads

Track all conversations and actions in one place. HappyFox organizes your replies in an easy to browse timeline with details on the ticket status and activity history so you are always on top of pending tickets.

Automate email support

Automate email support

Leverage the Smart Rules feature from HappyFox help Desk to automate replies to repetitive questions and issues based on pre-defined conditions. This way, you don’t only save time, but you also create time for more important tasks.

Measure your support

Measure your support

View key metrics like number of incoming support emails, response time, and resolution time and make informed decisions with real-time Help Desk reporting. You can also track ticket volume, support quality, and SLA compliance to enhance your support process.

Trusted and loved by customers ❤️

Internal collaboration

Internal collaboration

Collaborate internally when replying to emails to save time and provide better support. Notify and rope in other team members for a quick discussion to gain clarity by leaving them a Private Note on the ticket.

Mass reply and mail linking

Mass reply and mail linking

Quickly select related tickets and apply bulk actions like adding replies, changing ticket status, assignee, and due dates. You can also merge, split, relate, and forward multiple tickets at once.

Email customer support management is now easier than ever with HappyFox Help Desk

Respond faster to emails

Respond faster to emails

True omnichannel experience

True omnichannel experience

Increased control over replies

Increased control over replies

Bulk replies & actions

Bulk replies & actions

Strengthen customer relationships

Strengthen customer relationships

Improved support quality

Improved support quality

Give your customers a cohesive & efficient
email support software

Streamline email communication and bring all emails to a single platform for
easier ticket resolution with HappyFox Help Desk.