Struggling to provide support for multiple brands? Meet the Multi brand help desk.

Satellite help desk for centralized management of multiple product support

Uniquely support multiple products with a multi product help desk

Why you need the Multi brand help desk

If you are an organization that offers a range of different brands to your customers, would it make sense to have a common support center for both your music players and your mobiles? With HappyFox satellite help desk, you can have different support center for different brands and yet have all tickets flow into one common portal under different categories.

Satellite help desk to provide support

The satellite help desk helps you cater not just to multiple brands, but also to multiple geographies, multiple services, varied customer base etc. You can create customized knowledge bases for each region or each brand, have a separate forum and customer portal so that your support is personalized, unique and simple.


Individualized and brand-specific

HappyFox allows you to have exclusive branding for each of your support centers, forums and knowledge base. Customize each customer portal with the brand logos, headings and content, add the appropriate KB so that your customers get exactly what they are looking for and with no confusion.

Ease of use for staff and customer

Gone are the days when support agents have to struggle with remembering various passwords or constantly keep switching between portals by logging in and off. Your support team is together always, managing it from one unified location, while your customers get the feel of having a separate support center for each product

A multi brand help desk to manage support for multiple products or brands

The Multi brand help desk in a nutshell

Provide instant remote support on customer systems from your desktops
Agents do not need to toggle between multiple accounts, manage endless notifications and remember passwords
Energize your IT teams with remote support from multiple geographies
Cut costs by integrating brands under one account rather than paying for multiple accounts
Energize your IT teams with remote support from multiple geographies
Easy scaling with minimal confusion for
both staff and user
Never miss out on responses while on the move
Create unique content and branding that reflects identity of specific brands/regions
Provide instant remote support on customer systems from your desktops
Centralized method of managing multiple brands/services under one ticketing system
Never miss out on responses while on the move
Restrict agents to specific brands they are likely to offer support