← Back
Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Multi-Brand Help Desk
Centrally manage all your brands with a multi-brand satellite help desk. Your agents won’t need to toggle between accounts to solve customer issues.
Get a demo
A multi-brand help desk is vital for any organization that offers a range of different brands and requires a common support center. Consolidating your support operation into one interface can save you time, effort, and money.
HappyFox gives you an organized and easy-to-use satellite help desk where you can provide unified support without having to toggle across accounts. Your staff can now access relevant information and provide better support.
Why You Need A Multi-Brand
Help Desk
Centrally manage multiple brands under one help desk
Cut costs by integrating all brands under one account
Avoid confusion for staff and users and scale with ease
Restrict agents to provide support for specific brands
Control the look & feel of your multi-brand help desk
Target and tackle not only multiple brands, but also multiple geographies, services, and customer bases. Maintain separate forums, customer portals, and knowledge bases that are customized as per region and brand.
Agents don’t have to struggle to remember passwords or switch between portals by logging in and off. We give you a unified interface that allows easy collaboration for agents and personalized support centers for each product.
Your agents can save time and effort by eliminating the need to toggle between multiple accounts, manage endless notifications, remember passwords, and re-enter passwords each time you want to switch accounts.
Personalize each brand’s customer support portal, forum, and knowledge base with exclusive branding, logos, and content structures. Give your customers a well-branded experience that is easy to access.
Integrate the support operations of all your brands under one roof with
HappyFox Help Desk.
