If you are an organization that offers a range of different brands to your customers, would it make sense to have a common support center for both your music players and your mobiles? With HappyFox satellite help desk, you can have different support center for different brands and yet have all tickets flow into one common portal under different categories.
The satellite help desk helps you cater not just to multiple brands, but also to multiple geographies, multiple services, varied customer base etc. You can create customized knowledge bases for each region or each brand, have a separate forum and customer portal so that your support is personalized, unique and simple.
HappyFox allows you to have exclusive branding for each of your support centers, forums and knowledge base. Customize each customer portal with the brand logos, headings and content, add the appropriate KB so that your customers get exactly what they are looking for and with no confusion.
Gone are the days when support agents have to struggle with remembering various passwords or constantly keep switching between portals by logging in and off. Your support team is together always, managing it from one unified location, while your customers get the feel of having a separate support center for each product
The Multi brand help desk in a nutshell
