Managing fieldwork and
repair requestsThere might be multiple customers flooding you with field work requests via email or phone. HappyFox Field Service Software converts all these requests into tickets and stores them in your help desk, for your field agents to address them based on priority.
Collaboration and Communication with field agentsEliminate problems of real-time communication. Field agents can add regular status as replies into the ticket right from their mobile. Service managers can in turn add replies to the ticket, so that the customer is always informed of the progress. Managers, admins and field agents can communicate internally using private notes feature that can be kept out of loop for the customers.
Knowledge base and
FAQ systemIn case vendors, suppliers or customers require information, they can directly access your HappyFox field service software FAQ system to get insight on doing things and save time and effort for your field agents.
Assigning and Dispatching workWhen you get requests from customers, HappyFox Field Service Software creates tickets out of these requests and automatically assigns it to a field agent on a Round Robin method, so that work can be immediately dispatched.
Scheduling WorkWith the help of SLAs, you can set work deadlines for your field agents so that there is never a delay in service delivery. HappyFox has an intuitive mobile interface for your agents to view timings for service and schedule their day accordingly.
Vendor and Supplier CollaborationVendors and suppliers can also send in their queries/requests via email or phone. Instead of having to maintain lots of paperwork, you can track these tickets and respond to vendors quickly from HappyFox ticket interface.
for field agentsWhether it is updating status of a ticket, categorizing it under a specific type or escalating urgency, field agents can do all of this from their mobile phone while on the move. Enable swift and efficient communication and eliminate any delays.
Ticket history for field agent trackingYou can track the complete life cycle of all the tickets handled by your field service agents at one go. HappyFox field service software offers life cycle reports, a feature that will let you see the complete history of each ticket, amount of time a ticket has been in a specific status and also current status and assignee.