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Atera vs Hubspot vs Zendesk - Make The Right Choice

Concerned by inefficient support? Know how these popular ticketing systems compare in terms of feature distinctions, pros and cons.

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Overview of Atera, Hubspot and Zendesk

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Atera Help Desk Software is a comprehensive solution to streamline support operations through integrated ticketing, remote monitoring, and automation features.

PROs

    Easy to set up and navigate

    Strong customer support

    Robust tools for remote access and support

CONs

    Reporting features might be less advanced

    Potential slowdowns with large data volumes

    Steeper learning curve

hubspot logo

HubSpot's help desk platform streamlines customer service with integrated tools for ticketing, automation, and customer insights, enhancing support efficiency and customer satisfaction.

PROs

    Extensive customization options enhancing the effectiveness of support

    Robust automation capabilities streamline tasks and enhance efficiency

    User-friendly software that is easy to navigate

CONs

    Initial setup and customization can be complex​

    Limited notification options for customer replies through email​

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Zendesk Support is a well-known and widely used ticketing system that aggregates tickets from multiple support channels

PROs

    Scalable and customizable platform for growing businesses

    Powerful automation capabilities to streamline workflows

CONs

    Customer service is frequently described as non-existent and slow

    Pricing can be complex for larger teams with additional features

Feature comparison table

Feature
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Omnichannel Ticketing

True Image True Image True Image

Multi Brand Support Center

False Image False Image True Image

SLA Management

True Image True Image True Image

Agent collision detection

False Image False Image False Image

Real time Reporting

True Image True Image True Image

Event & Time Based automations

True Image True Image True Image

AI Copilot

True Image True Image True Image

AI Knowledge Base creation

False Image False Image True Image

Multilingual knowledge base

True Image True Image True Image

Scheduled Tickets

True Image False Image False Image

Task Management

False Image True Image False Image

Asset Management

True Image False Image False Image

Custom statuses for tickets

True Image False Image False Image

Kanban view of tickets

False Image False Image False Image

Agent scripts and training

False Image False Image False Image

Canned responses

False Image True Image True Image

Automated Ticket Routing

True Image True Image True Image

AI triage and troubleshooting

True Image True Image True Image

AI answers

True Image False Image True Image

6 reasons why growing teams are moving to HappyFox

Exceptional customer service

Exceptional customer service

All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.

Functionalities without the complexity

Functionalities without the complexity

It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.

Advanced features for diverse needs

Advanced features for diverse needs

We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.

Effortless setup and configuration

Effortless setup and configuration

Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.

Help desk for all teams

Help desk for all teams

HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.

Flexible plans for growing teams

Flexible plans for growing teams

Affordable agent-based pricing starts at $9/month. Larger teams can unlock more savings with our unlimited agent plans.

Get a Demo

“HappyFox added a level of clarity and convenience to an otherwise overwhelming support load.”

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Joe Runciman

Online course developer

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Flexible pricing for growing teams

Agent-based pricing

Unlimited Agents

What customers love about HappyFox ticketing system

HappyFox Offers Complete Customer & Employee Support Solutions

Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.

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See HappyFox in Action

Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.