Compare these help desk ticketing systems on all key aspects to help make the right call.
Atera Help Desk Software is a comprehensive solution to streamline support operations through integrated ticketing, remote monitoring, and automation features.
PROs
Easy to set up and navigate
Strong customer support
Robust tools for remote access and support
CONs
Reporting features might be less advanced
Potential slowdowns with large data volumes
Steeper learning curve
Kayako is a user-friendly help desk software offering personalized customer service through live chat, email, and social media, ideal for businesses enhancing their support experience.
PROs
Easy-to-use interface
Seamless multichannel support
Customizable workflows
CONs
Limited integrations compared to competitors
Higher cost for advanced features
Occasional performance issues
Steep learning curve for advanced customization"
LiveAgent is a versatile help desk software designed to optimize customer support with features like ticket management, live chat, call center, and social media integration.
PROs
Easy setup and responsive customer support
Offers live chat, email ticketing, and social media integration.
Highly customizable to fit specific business needs
CONs
User interface could be more modern
Steep learning curve for initial setup
Some advanced features can be pricey
Omnichannel Ticketing
Multi Brand Support Center
SLA Management
Agent collision detection
Real time Reporting
Event & Time Based automations
AI Copilot
AI Knowledge Base creation
Multilingual knowledge base
Scheduled Tickets
Task Management
Asset Management
Custom statuses for tickets
Kanban view of tickets
Agent scripts and training
Canned responses
Automated Ticket Routing
AI triage and troubleshooting
AI answers
Help desk for all teams
HappyFox caters to every team's needs. CS, IT, HR, Facilities – all benefit from our flexible ticketing system with customizable features to tackle their unique challenges.
Effortless setup and configuration
Go live in under an hour for straightforward use cases. For more complex scenarios, we will have you up and running within 1-2 weeks.
Advanced features for diverse needs
We empower clients to suceed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.
Functionalities without the complexity
It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities without the complexity and hidden costs.
Beyond one-size-fits-all
HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.
Exceptional customer service
All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.
John Stergakis
CIO
Trusted by Industry-Leading Companies
Agent-based pricing
Unlimited Agents
What customers love about HappyFox ticketing system
Adopting HappyFox led to substantial cost reductions, improved response times, and decreased staff workload. With top-notch customer service, we enthusiastically recommend HappyFox for its AI-driven support solutions that unify every team and workflow.
Justin Gere
Manager, IT Operations
HappyFox has not just been a tool; it's been a game-changer for Sonny's BBQ. The efficiency and clarity it brought to our IT support and business intelligence processes have allowed us to significantly reduce ticket volumes while improving our operational insights.
Joshua Gravely
Information Technology Manager
HappyFox transformed our support capabilities beyond expectations. In just 5 years, we skyrocketed from handling mere hundreds of requests to managing over 105,000 tickets. It's not just a tool; it's our gateway to unparalleled efficiency and customer satisfaction.
Shawna Kelley
Director, Design Services
Experience the future of business with HappyFox. Explore our comprehensive suite of solutions crafted to elevate employee and customer experiences.
Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.
