Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Industries
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Industry
E - Learning
Joe Runciman, online course developer at Accelerate Education tells us why good customer support is an important part of his business and how the transition to HappyFox help desk system has made a difference.
Problem
With a flurry of incoming support requests, keeping our support inbox organized turned out to be an arduous task. We needed a system that could help us resolve this and address requests in a more efficient manner.
Why HappyFox?
Implementation
HappyFox converted all incoming emails to different mail boxes as tickets belonging to different categories. The ability to assign tickets to specific users automatically helped organize and monitor the entire support process. This also made it easier to keep a track of individual customer issues and the time it to took to resolve each one of them.
Results & Benefits
Employees have spent lesser time responding to customer requests thereby increasing the overall efficiency of the support team. Our customers are happy with the improved turn around times and the increase in customer satisfaction rate is a reflection of this.
HappyFox added a level of clarity and convenience to an otherwise overwhelming support load.
Our experience
HappyFox has increased our efficiency as a team. The combination of user-friendliness and high customization which HappyFox provides has reaped us many benefits.
See why 10,000+ companies have chosen HappyFox
