Distribution Report

Drill down your help desk tickets by ticket properties.
View Top Assignees or Trending Tags. Keep a tab on anomalies and act on them immediately.

Distribution Report

View Tickets by Current Category

While the Inflow report offers the count of tickets by origin category, you can view the count of tickets by the current category in the Distribution report.

View Tickets by Current Category
View Summary of Top Properties

View Summary of Top Properties

Identify the top Status, Priority, Category, and Assignee by catching a glimpse of the Quick summary.

View Distribution Trend Across Time

View Distribution Trend Across Time

Visualize the trend of the count of tickets by ticket properties across Months or Quarter using the timeline report.

Production line approach to support

Production line approach to support

You can keep a tab on all tickets created today at each hour and their current statuses. Ensure, the oldest tickets are cleared first.

View Trending Tags

Identify surge in tags and act on mitigating them.

View Trending Tags

More Help Desk Reports from HappyFox

Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.

Ticket Inflow Report

View volume and trend of incoming tickets using the inflow report.

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Agent Activity Report

Boost your team’s performance using Agent activity report.

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Custom Fields Report

Get more context on tickets and contacts using custom field reports.


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Smart Rules Report

Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance

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Satisfaction Survey Report

View volume and trend of incoming tickets using the inflow report.

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SLA Report

Measure and improve CSAT score using satisfaction survey reports.

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Distribution Report

Segment tickets by ticket properties using Distribution Reports.


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Performance Report

Track Help Desk performance at Org, Team and Agent level using Performance reports.

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