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Distribution Report

Drill down your help desk tickets by ticket properties. View Top Assignees or Trending Tags. Keep a tab on anomalies and act on them immediately.

An Aggregated View of Tickets

View Tickets by Current Category

While the Inflow report offers the count of tickets by origin category, you can view the count of tickets by the current category in the Distribution report.

View Summary of Top Properties

Identify the top Status, Priority, Category, and Assignee by catching a glimpse of the Quick summary.

An Aggregated View of Tickets

View Distribution Trend Across Time

Visualize the trend of the count of tickets by ticket properties across Months or Quarter using the timeline report.

An Aggregated View of Tickets

Production line approach to support

You can keep a tab on all tickets created today at each hour and their current statuses. Ensure, the oldest tickets are cleared first.

An Aggregated View of Tickets

View Trending Tags

Identify surge in tags and act on mitigating them.

An Aggregated View of Tickets