Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
By Use Case
Help Desk Software Track requests from multiple channels in a single place.
Ticketing System Deliver exceptional customer service with HappyFox.
IT Help Desk Software The best helpdesk software for modern IT teams
Email Management Provide support via email without cluttering your inbox.
Customer Service A customer service management software that promises retention
Shared Inbox Organize, collaborate & measure your high-volume shared inboxes
Multi-Brand Help Desk Provide centralized support for multiple brands
Contact Center Software Omnichannel support for your cloud contact center
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Case Studies Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Glance through the overall feedback received and their CSAT score without going through a labyrinth of reports.
View CSAT by agents and maintain a leaderboard for CSAT score. Also, find out which agents score the least.
View a detailed comparison of survey metrics such as CSAT score, Feedback requested and Feedback received across different categories in your help desk.
Drilldown CSAT score by customers. Identify which customers have been unhappy lately and where more focus is required.
View trends of Satisfied/UnSatisfied/Neutral score by agents across time. Observe performance consistency by agent across months, quarters or even years.
Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.
Ticket Inflow Report
View volume and trend of incoming tickets using the inflow report.
Learn more →Custom Fields Report
Get more context on tickets and contacts using custom field reports.
Smart Rules Report
Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance
Learn more →Satisfaction Survey Report
View volume and trend of incoming tickets using the inflow report.
Learn more →Performance Report
Track Help Desk performance at Org, Team and Agent level using Performance reports.
Learn more →Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
