Glance through the overall feedback received and their CSAT score without going through a labyrinth of reports.
View CSAT by agents and maintain a leaderboard for CSAT score. Also, find out which agents score the least.
View a detailed comparison of survey metrics such as CSAT score, Feedback requested and Feedback received across different categories in your help desk.
Drilldown CSAT score by customers. Identify which customers have been unhappy lately and where more focus is required.
View trends of Satisfied/UnSatisfied/Neutral score by agents across time. Observe performance consistency by agent across months, quarters or even years.
Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.
Ticket Inflow Report
View volume and trend of incoming tickets using the inflow report.
Learn more →Custom Fields Report
Get more context on tickets and contacts using custom field reports.
Smart Rules Report
Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance
Learn more →Satisfaction Survey Report
View volume and trend of incoming tickets using the inflow report.
Learn more →Performance Report
Track Help Desk performance at Org, Team and Agent level using Performance reports.
Learn more →Talk to someone smart, quickly.