Satisfaction Survey Report

Measure CSAT scores using the Satisfaction Survey report.
Drilldown CSAT scores by agents and contacts to improve customer satisfaction.

Satisfaction Survey Report
View a quick summary of CSAT metrics

View a quick summary of CSAT metrics

Glance through the overall feedback received and their CSAT score without going through a labyrinth of reports.

Identify agents with Top CSAT score

View CSAT by agents and maintain a leaderboard for CSAT score. Also, find out which agents score the least.

Identify agents with Top CSAT score
View Satisfaction Survey performance by category

View Satisfaction Survey performance by category

View a detailed comparison of survey metrics such as CSAT score, Feedback requested and Feedback received across different categories in your help desk.

Track unhappy customers

Track unhappy customers

Drilldown CSAT score by customers. Identify which customers have been unhappy lately and where more focus is required.

View Satisfaction Ratings by time

View Satisfaction Ratings by time

View trends of Satisfied/UnSatisfied/Neutral score by agents across time. Observe performance consistency by agent across months, quarters or even years.

More Help Desk Reports from HappyFox

Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.

Ticket Inflow Report

View volume and trend of incoming tickets using the inflow report.

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Agent Activity Report

Boost your team’s performance using Agent activity report.

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Custom Fields Report

Get more context on tickets and contacts using custom field reports.


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Smart Rules Report

Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance

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Satisfaction Survey Report

View volume and trend of incoming tickets using the inflow report.

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SLA Report

Measure and improve CSAT score using satisfaction survey reports.

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Distribution Report

Segment tickets by ticket properties using Distribution Reports.


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Performance Report

Track Help Desk performance at Org, Team and Agent level using Performance reports.

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