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Overview
Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Features
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Resources
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Glance through the overall feedback received and their CSAT score without going through a labyrinth of reports.
View CSAT by agents and maintain a leaderboard for CSAT score. Also, find out which agents score the least.
View a detailed comparison of survey metrics such as CSAT score, Feedback requested and Feedback received across different categories in your help desk.
View incoming tickets by Hours or Days. Find out your busiest day of the week and busiest hour of the day using Heatmaps or line graphs.
View trends of Satisfied/UnSatisfied/Neutral score by agents across time. Observe performance consistency by agent across months, quarters or even years.
