View top agents for each agent activity such as Replies, Private Notes, Ticket Closures.
View the maximum count of each activity and the top agents who performed it, by quickly glancing at the summary.
View a break down of each activity by an agent in a side by side comparison table, to
assess agent performance.
View trends for each activity using break down by time in Hours, Days, Months, Quarters or Years. View past trends for individual activities by agents over time to observe improvements.
Identify how many call-related activities were performed by agents by tracking call notes separately. View Call Note Replies and Private Notes individually to gain full context.