Agent Activity Report

Boost your team’s performance using the Agent Activity Report. Identify your top agents with maximum replies and closures using the Agent Activity Report.

Agent activity Report

View Agent Leaderboard

View top agents for each agent activity such as Replies, Private Notes, Ticket Closures.

An Aggregated View of Tickets
View Quick Summary of Top Activities

View Quick Summary of Top Activities

View the maximum count of each activity and the top agents who performed it, by quickly glancing at the summary.

Drill Down by Activities per Agent

Drill Down by Activities per Agent

View a break down of each activity by an agent in a side by side comparison table, to assess agent performance.

Trend in Activities

Trend in Activities

View trends for each activity using break down by time in Hours, Days, Months, Quarters or Years. View past trends for individual activities by agents over time to observe improvements.

Track count of call notes separately

Identify how many call-related activities were performed by agents by tracking call notes separately. View Call Note Replies and Private Notes individually to gain full context.

Filter by Date Range and Categories

More Help Desk Reports from HappyFox

Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.

Ticket Inflow Report

View volume and trend of incoming tickets using the inflow report.

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Agent Activity Report

Boost your team’s performance using Agent activity report.

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Custom Fields Report

Get more context on tickets and contacts using custom field reports.


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Smart Rules Report

Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance

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Satisfaction Survey Report

View volume and trend of incoming tickets using the inflow report.

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SLA Report

Measure and improve CSAT score using satisfaction survey reports.

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Distribution Report

Segment tickets by ticket properties using Distribution Reports.


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Performance Report

Track Help Desk performance at Org, Team and Agent level using Performance reports.

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Still have questions?

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Still have questions?

Talk to someone smart, quickly.