Agent Activity Report

Boost your team’s performance using the Agent Activity Report. Identify your top agents with maximum replies and closures using the Agent Activity Report.

An Aggregated View of Tickets

View Agent Leaderboard

View top agents for each agent activity such as Replies, Private Notes, Ticket Closures.

View Quick Summary of Top Activities

View the maximum count of each activity and the top agents who performed it, by quickly glancing at the summary.

An Aggregated View of Tickets

Drill Down by Activities per Agent

View a break down of each activity by an agent in a side by side comparison table, to
assess agent performance.

An Aggregated View of Tickets

Trend in Activities

View trends for each activity using break down by time in Hours, Days, Months, Quarters or Years. View past trends for individual activities by agents over time to observe improvements.

An Aggregated View of Tickets

Track count of call notes separately

Identify how many call-related activities were performed by agents by tracking call notes separately. View Call Note Replies and Private Notes individually to gain full context.

An Aggregated View of Tickets