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SLA Report

Measure your Service Level Agreement compliance using the SLA report. Track your SLA achievement against the target for each of the SLAs in your Help desk.

Side-by-side comparison of SLAs

Create SLAs for different categories and compare their performance against each other.

An Aggregated View of Tickets
An Aggregated View of Tickets

Count of SLAs Checked and Breached

View not only how many times SLAs breached on tickets, but how many tickets the SLAs actually verified.

Identify the worst-performing SLA

Identify the SLA that needs most focus, by just getting a quick glimpse of the summary tiles.

An Aggregated View of Tickets
An Aggregated View of Tickets

View Achieved Percentages

Measure each SLA performance against the target percentage to identify the actual achievement. Keep a tab on the number of breaches and act on them.

Filter by Date Range and Categories

Filter tickets using the date range and categories to monitor Smart rules for certain departments alone for a given period.

An Aggregated View of Tickets