SLA Report

Measure your Service Level Agreement compliance using the SLA report. Track your SLA achievement against the target for each of the SLAs in your Help desk.

SLA Report
Side-by-side comparison of SLAs

Side-by-side comparison of SLAs

Create SLAs for different categories and compare their performance against each other.

Count of SLAs Checked and Breached

Count of SLAs Checked and Breached

View not only how many times SLAs breached on tickets, but how many tickets the SLAs actually verified.

Identify the worst-performing SLA

Identify the worst-performing SLA

Identify the SLA that needs most focus, by just getting a quick glimpse of the summary tiles.

View Achieved Percentages

View Achieved Percentages

Measure each SLA performance against the target percentage to identify the actual achievement. Keep a tab on the number of breaches and act on them.

Filter by Date Range and Categories

Filter tickets using the date range and categories to monitor Smart rules for certain departments alone for a given period.

Filter by Date Range and Categories

More Help Desk Reports from HappyFox

Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.

Ticket Inflow Report

View volume and trend of incoming tickets using the inflow report.

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Agent Activity Report

Boost your team’s performance using Agent activity report.

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Custom Fields Report

Get more context on tickets and contacts using custom field reports.


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Smart Rules Report

Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance

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Satisfaction Survey Report

View volume and trend of incoming tickets using the inflow report.

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SLA Report

Measure and improve CSAT score using satisfaction survey reports.

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Distribution Report

Segment tickets by ticket properties using Distribution Reports.


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Performance Report

Track Help Desk performance at Org, Team and Agent level using Performance reports.

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