Custom Fields Report

Drill down your help desk tickets using Custom Fields Report. View count of tickets for each value of the custom fields that matter to you.

Custom Fields Report

Aggregate Tickets by Custom
Field values

Identify popular Request Types, Incidents or Faulty Products using an aggregated view of tickets by custom fields.

Aggregate Tickets by Custom Field values
Choose the Custom Fields to Report On

Choose the Custom Fields
to Report On

Pick the custom fields to report on, leaving out the rest. Keep your reports focussed on solving key problems first.

Manage Custom Fields better

Identify which custom field values are least used; Which custom fields are not being filled and improve support processes.

Manage Custom Fields better
Identify Custom Field Value Trends

Identify Custom Field Value Trends

View custom field value data by time. For instance, identify which error type is gaining popularity and preemptively fix them.

Report on Contact Custom Fields

Report on Contact Custom Fields

Dissect your ticket data by contact custom fields, to identify which class of customers create most tickets.

More Help Desk Reports from HappyFox

Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.

Ticket Inflow Report

View volume and trend of incoming tickets using the inflow report.

Learn more →

Agent Activity Report

Boost your team’s performance using Agent activity report.

Learn more →

Custom Fields Report

Get more context on tickets and contacts using custom field reports.


Learn more →

Smart Rules Report

Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance

Learn more →

Satisfaction Survey Report

View volume and trend of incoming tickets using the inflow report.

Learn more →

SLA Report

Measure and improve CSAT score using satisfaction survey reports.

Learn more →

Distribution Report

Segment tickets by ticket properties using Distribution Reports.


Learn more →

Performance Report

Track Help Desk performance at Org, Team and Agent level using Performance reports.

Learn more →
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