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Assist AI Provide IT support directly from Slack and Microsoft Teams
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Workflows Ensure speedy resolution of tickets with end-to-end process automation
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Get a Demo See HappyFox Helpdesk in action.
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
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E-books & Guides Resources to reinvent your customer service experience.
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Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Drill down your help desk tickets using Custom Fields Report. View count of tickets for each value of the custom fields that matter to you.
Identify popular Request Types, Incidents or Faulty Products using an aggregated view of tickets by custom fields.
Pick the custom fields to report on, leaving out the rest. Keep your reports focussed on solving key problems first.
Identify which custom field values are least used; Which custom fields are not being filled and improve support processes.
View custom field value data by time. For instance, identify which error type is gaining popularity and preemptively fix them.
Dissect your ticket data by contact custom fields, to identify which class of customers create most tickets.