Ticket Inflow Report

View volume and trend of incoming tickets to your Help desk.
Find out which is your popular channel and popular category, with the inflow report.

Ticket Inflow Report

An Aggregated View of Tickets

View incoming tickets by their channel and source category. Find out which department needs more agents and which needs less.

An Aggregated View of Tickets
Get a Quick Summary of the Average Tickets Count

Get a Quick Summary of the Average Tickets Count

View a quick summary of Avg. tickets created per day, Avg. tickets created per weekday & per weekend to plan your working days

Volume Trends in Help Desk Tickets

Volume Trends in Help Desk Tickets

View the overall trend of tickets by viewing inflow by Months or Quarters. Identify which categories have a sudden surge of tickets and derive patterns.

Count of SLAs Checked and Breached

Timeline View Ticket Inflow

View incoming tickets by Hours or Days. Find out your busiest day of the week and busiest hour of the day using Heatmaps or line graphs.

Filter by Date Range and Categories

Filter tickets using the date range and categories to monitor Smart rules for certain departments alone for a given period.

Filter by Date Range and Categories

More Help Desk Reports from HappyFox

Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.

Ticket Inflow Report

View volume and trend of incoming tickets using the inflow report.

Learn more →

Agent Activity Report

Boost your team’s performance using Agent activity report.

Learn more →

Custom Fields Report

Get more context on tickets and contacts using custom field reports.


Learn more →

Smart Rules Report

Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance

Learn more →

Satisfaction Survey Report

View volume and trend of incoming tickets using the inflow report.

Learn more →

SLA Report

Measure and improve CSAT score using satisfaction survey reports.

Learn more →

Distribution Report

Segment tickets by ticket properties using Distribution Reports.


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Performance Report

Track Help Desk performance at Org, Team and Agent level using Performance reports.

Learn more →
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