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Ticket Inflow Report

View volume and trend of incoming tickets to your Help desk. Find out which is your popular channel and popular category, with the inflow report.

An Aggregated View of Tickets

An Aggregated View of Tickets

View incoming tickets by their channel and source category. Find out which department needs more agents and which needs less.

Get a Quick Summary of the Average Tickets Count

View a quick summary of Avg. tickets created per day, Avg. tickets created per weekday & per weekend to plan your working days.

An Aggregated View of Tickets

Volume Trends in Help Desk Tickets

View the overall trend of tickets by viewing inflow by Months or Quarters. Identify which categories have a sudden surge of tickets and derive patterns.

An Aggregated View of Tickets

Timeline View Ticket Inflow

View incoming tickets by Hours or Days. Find out your busiest day of the week and busiest hour of the day using Heatmaps or line graphs.

An Aggregated View of Tickets

Filter by Date Range and Categories

Filter tickets using the date range and categories to monitor Smart rules for certain departments alone for a given period.

An Aggregated View of Tickets