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Assist AI Provide IT support directly from Slack and Microsoft Teams
Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots
Workflows Ensure speedy resolution of tickets with end-to-end process automation
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Business Intelligence Make data-driven decisions & better serve your customers with reports and analytics
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Get a Demo See HappyFox Helpdesk in action.
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
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E-books & Guides Resources to reinvent your customer service experience.
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Videos Checkout our library of educational videos.
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Automate your help desk by monitoring and optimizing your smart rules performance. Automate repetitive actions and track how much manual
effort was saved.
Run Experiments, Compare your smart rules and Optimize your support workflow automation.
View not only how many times Smart Rule acted on tickets, but how many tickets the Smart Rule actually verified.
Each smart rule can perform one action. Hence, using the reports, you can identify which action was automated the most.
View trends of Smart Rule trigger across time. Identify obsolete smart rules and prune your automation setup.
Filter tickets using the date range and categories to monitor Smart rules for certain departments alone for a given period.