Run Experiments, Compare your smart rules and Optimize your support workflow automation.
View not only how many times Smart Rule acted on tickets, but how many tickets the Smart Rule actually verified.
Each smart rule can perform one action. Hence, using the reports, you can identify which action was automated the most.
View trends of Smart Rule trigger across time. Identify obsolete smart rules and prune your automation setup.
Filter tickets using the date range and categories to monitor Smart rules for certain departments alone for a given period.
Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.
Ticket Inflow Report
View volume and trend of incoming tickets using the inflow report.
Learn more →Custom Fields Report
Get more context on tickets and contacts using custom field reports.
Smart Rules Report
Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance
Learn more →Satisfaction Survey Report
View volume and trend of incoming tickets using the inflow report.
Learn more →Performance Report
Track Help Desk performance at Org, Team and Agent level using Performance reports.
Learn more →Talk to someone smart, quickly.