Smart Rules Report

Automate your help desk by monitoring and optimizing your smart rules performance. Automate repetitive actions and track how much manual effort was saved.

Smart Rules Report

Side-by-side comparison of Smart Rules

Run Experiments, Compare your smart rules and Optimize your support workflow automation.

Side-by-side comparison of Smart Rules
Count of Triggers and Actions

Count of Triggers and Actions

View not only how many times Smart Rule acted on tickets, but how many tickets the Smart Rule actually verified.

Identify the Most Automated Action

Identify the Most Automated Action

Each smart rule can perform one action. Hence, using the reports, you can identify which action was automated the most.

View Smart Rule Usage by Time

View Smart Rule Usage by Time

View trends of Smart Rule trigger across time. Identify obsolete smart rules and prune your automation setup.

Filter by Date Range and Categories

Filter tickets using the date range and categories to monitor Smart rules for certain departments alone for a given period.

Filter by Date Range and Categories

More Help Desk Reports from HappyFox

Monitor, refine and improve your customer engagement. Review your support performance and improve CSAT for a better support experience using HappyFox Help Desk Reports.

Ticket Inflow Report

View volume and trend of incoming tickets using the inflow report.

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Agent Activity Report

Boost your team’s performance using Agent activity report.

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Custom Fields Report

Get more context on tickets and contacts using custom field reports.


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Smart Rules Report

Automate Your Help Desk by Monitoring and Optimizing Your Smart Rules Performance

Learn more →

Satisfaction Survey Report

View volume and trend of incoming tickets using the inflow report.

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SLA Report

Measure and improve CSAT score using satisfaction survey reports.

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Distribution Report

Segment tickets by ticket properties using Distribution Reports.


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Performance Report

Track Help Desk performance at Org, Team and Agent level using Performance reports.

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