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Categories in HappyFox provide a convenient way to classify incoming support requests based on the team/department/purpose they need to be served by.
For instance, let’s take a company, ACME Enterprises, with the departments - Support, Sales, Pricing, Marketing, and Product Development. For any requests coming into the Support, the company can set up its Help Desk Categories as:
These categories can then be set up to receive tickets from different email addresses (via forwarding) or alternatively land in one category and then be segregated into different categories, via a Smart Rules.
HappyFox provides the best-in-class ticket management using categories and lets you quickly cut through the noise to get to the conversations that matter. Visit the links below, for more understanding of how you can use HappyFox for your different needs.